Associate Service Operations Security Technician

About Us

Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. Diebold Nixdorf is a global company with over 23,000 teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences. Our culture is fueled by values of collaboration, decisiveness, urgency, willingness to change, and accountability.

Responsibilities

• Provides on-site maintenance and repair services for DN customers on assigned products including safes/chests, vaults, safe deposit boxes, after-hours depository, mechanical and electronic locks, general locksmithing, vacuum air tubes (including under-counter teller equipment), and security vestibules.
• Addresses issues and provides maintenance services according to set schedules and in line with company policy and manufacturer specifications.
• Assists with and/or performs basic level services on assigned products, including:
  • Cleaning, drilling, and lock replacement for safe deposit boxes and under-counter teller equipment.
  • Maintaining bolt work and time locks on safes, chests, and vaults.
  • Maintaining ATM Cencon locks and mechanical and electrical combination locks.
  • Providing key duplication and lock core replacement.
  • Maintaining after-hour depositories, VAT units, drive-up windows, drawers, and sliding windows.
• Prioritizes service calls based on Service Level Agreements and management direction.
• Reports equipment discrepancies and chronic issues, escalating to the proper support team for resolution.
• Contacts customers as required to set appointments, update on progress, or ensure satisfaction with service delivery/issue resolution.
• Maintains safety awareness and follows safe behaviors at all times.
• Maintains a positive attitude to increase customer satisfaction.

Requirements

• Education or equivalent work experience required.
• Minimum of 0-2 years of relevant experience or equivalent combination of education and experience in Service Operations Security.
• Good business English skills (written and spoken).

Pay

The annual base salary range for this position is $21,000 to $25,000. Actual compensation will depend on factors such as qualifications, skills, competencies, geographic location, and relevant experience. Certain roles may include additional components beyond base salary, such as incentive opportunities or other forms of variable compensation.

Benefits

• Health, Dental, and Vision Insurance
• Life Insurance
• Critical illness, Accident, and Hospital Indemnity Insurance
• 401(k) Savings Plan
• Health Savings Account
• Leave of Absence Benefits
• Paid Time Off