CCTV Security Officer – Automotive (Overnight)

About the role

The Remote Guarding Officer (RGO) – Manheim Dedicated Team is responsible for providing remote monitoring and incident response for Manheim automotive sites. This role is part of a specialized overnight team focused exclusively on a single client environment.

Responsibilities

• Maintain high levels of data accuracy, reporting quality, and audit compliance
• Monitor live video surveillance and alarm activity across Manheim sites
• Review and validate events using established SOPs and decision trees
• Accurately document all incidents, observations, and actions in real time
• Simultaneously manage multiple active events, alarms, and system inputs without loss of accuracy
• Perform detailed event analysis to determine appropriate response and escalation
• Execute remote deterrence actions (voice-downs, notifications, dispatch coordination)
• Ensure strict adherence to site-specific instructions and protocols
• Collaborate with SOC leadership, Mobile Dispatch, and client stakeholders
• Identify patterns, repeat issues, or inconsistencies and escalate appropriately

Requirements

Technical Aptitude: Computer literate, Ability to type a minimum of 25 words per minute, Demonstrated proficiency in office software applications including Word, Excel, and Outlook

Communication Skills: Must be able to communicate effectively in English (speak, read, and write), Must possess excellent verbal and written skills, including good grammar, Clear, professional, and pleasant speaking voice and courteous telephone manner, Ability to listen to calls and respond verbally while documenting in writing simultaneously, Ability to deal with foreign accents and irate callers

Customer Service Skills: Strong customer service and results orientation, Ability to interact effectively with both company and client representatives across all levels, Ability to remain calm and focused during emergency situations while making decisions in a fast-paced environment

Qualifications

• High School Diploma or GED required
• One to two years of customer service and administrative experience in an office setting or call center environment
• Previous call center experience is a plus

Skills

Must be highly task and detail-oriented, dependable and reliable and possess strong work ethic, Knowledge of standard office procedures and practices, Good organization and time management skills are essential characteristics utilized by this position, Able to handle multiple priorities in a fast-paced environment, Possess professional and positive demeanor

Benefits

• Retirement plan
• Employer-provided medical and dental coverage
• Company-paid life insurance
• Voluntary life and disability insurance
• Employee assistance plan
• Securitas Saves discount program
• Paid holidays
• Paid time away from work