CCS Service Engineer

About the role

In this role, you'll collaborate with engineering, service, and quality teams to develop and maintain technical documentation, coordinate engineering change activities, support SAP and SolidWorks administration, and help ensure service readiness throughout the product lifecycle. This position is ideal for an engineering-minded professional who enjoys combining technical knowledge, documentation, and cross-functional collaboration to support world-class healthcare technology.

Responsibilities

• Developing and maintaining new and revised service documentation in collaboration with the CCS Engineering and Service teams.
• Coordinating service documentation with product risk assessments.
• Cataloging and maintaining CCS service documentation while ensuring consistency with Operator Manuals and other technical documentation.
• Releasing service documentation through the Engineering Change Order (ECO) process.
• Processing, tracking, and coordinating ECOs within SAP to support timely implementation.
• Supporting the CCS Engineering team as an SAP and SolidWorks administrator.
• Serving as the primary CCS liaison for Service Engineering & Implementation (SE & ISR) and Fleet Care Fleet Service (FCFS).
• Performing product testing to support CCS engineering projects and validate documentation updates.
• Partnering with cross-functional engineering, quality, manufacturing, and service teams to ensure documentation accuracy and product readiness.

Qualifications

Required:

• Bachelor's degree in Engineering, Engineering Technology, Technical Communications, or a related technical discipline, or an equivalent combination of education and experience.
• Experience developing, maintaining, or supporting technical documentation, engineering documentation, or service documentation in a technical or engineering environment.
• Strong organizational skills with exceptional attention to detail and document accuracy.
• Excellent written and verbal communication skills with the ability to collaborate effectively across engineering, service, quality, and manufacturing teams.
• Strong analytical and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.

Preferred:

• Engineering degree.
• Experience working with SAP and ECO processes.
• Experience supporting or administering SolidWorks and engineering documentation.
• Experience working with electromechanical systems.
• Experience coordinating engineering change activities, document control processes, or product lifecycle documentation.
• Experience in technical writing, technical publications, product support engineering, or service engineering.
• Experience supporting regulated industries such as medical devices, healthcare, aerospace, or industrial manufacturing.

Skills and attributes

• Strong technical writing and documentation experience with exceptional attention to detail.
• Experience working with electromechanical products or complex technical systems.
• Experience using SAP in an engineering, manufacturing, or product support environment.
• Experience working with SolidWorks.
• A self-starter who thrives in a fast-paced, collaborative environment and takes ownership of work.
• Experience coordinating activities across engineering, service, and cross-functional teams.

Pay

The base pay range for this position is $89,220 - $122,672. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Life insurance
• Long-term and short-term disability insurance
• Paid parking/public transportation
• Paid time off
• Paid sick and safe time