CCP Program Supervisor IDoA CCP Program Experience Required

Safe Life Home Healthcare, LLC, established in 2010, is a premier 4-star patient satisfaction organization serving the greater Chicago area. With over a decade of excellence in skilled nursing and home health services, we've built a reputation for delivering exceptional patient care through our dedicated team of healthcare professionals. Our expansion into Community Care Program (CCP) services reflects our mission to provide accessible, high-quality care to seniors and adults with disabilities throughout Illinois.

About the role

We're seeking an experienced Home Care Supervisor to lead our new CCP vertical while supporting existing operations. This role offers significant growth opportunities.

Responsibilities

• Administrative Duties:
  • Answer and transfer phone calls
  • Provide quality customer service
  • Maintain filing systems
  • Lead the establishment of CCP vertical
  • Build relationships with CCUs and community partners
  • Manage incoming client referrals
• Staffing Responsibilities:
  • Recruit, hire, and terminate employees
  • Conduct pre-service and in-service training
  • Coordinate client care (caseload of up to 50 clients)
  • Communicate with vendors regarding documentation and service deviations
• Data Entry & Operations:
  • Enter and maintain employee/client data accurately
  • Manage client assessments and visit reports
  • Ensure compliance with IDoA requirements
  • Integrate CCP operations with existing home health services
• Supervisory Responsibilities:
  • Create/update client and employee folders
  • Conduct quarterly evaluations
  • Process timesheets and manage payroll reports
  • Submit accurate payroll data
  • Develop operational procedures for CCP services
• Customer Service:
  • Refer clients to appropriate programs
  • Assist with service applications
  • Respond to inquiries within 24 hours
  • Resolve client/employee issues efficiently

Requirements

• CCP supervision experience is a must
• Strong written/verbal English communication (knowledge of Spanish or any other language a plus)
• Exceptional organizational abilities
• Computer proficiency (Microsoft Office)
• Prior office experience
• Must pass Homecare Supervisor Certification within 3 months

Qualifications

• Experience with the WellSky Personal Care platform (formerly Clear Care)
• IDOA compliance knowledge
• Home care operations experience
• CCP program experience
• Track record in scaling healthcare operations

Benefits

• Health, dental, and vision insurance
• 401(k)
• Paid time off
• Flexible schedule

Pay

$50,000 - $60,000 annually

Schedule

• Full-time (40 hours/week)
• Day shift
• On-site at Lombard, IL