CCM PreSales Engineer

About the role

As a Presales Engineer, you will play a pivotal role in driving the adoption of Cincom’s enterprise software solutions. You will work closely with customers as their trusted advisor, helping to build long-term valuable business relationships. Collaborating with the sales team, you will provide technical expertise and support throughout the sales process, leveraging your deep understanding of Cincom’s products, services, and the Customer Communications Management (CCM) landscape to address customer needs and demonstrate solution value.

You will also represent Cincom at trade shows, seminars, webinars, and other marketing events.

Responsibilities

• Serve as the primary technical point of contact throughout the sales cycle.
• Advise prospects on the usage of Cincom’s products during evaluations.
• Assist in the creation of proposals, RFP responses, and associated technical documentation.
• Design, deploy, and manage evaluations and Proof-of-Concepts (POCs), demonstrating the effectiveness of Cincom solutions.
• Illustrate the economic value of using Cincom’s products and services.
• Support sales in negotiations by understanding accounts, their technical requirements, and existing infrastructure to propose tailored solutions.
• Assist in compliance investigations where necessary.
• Build and maintain strong technical relationships with key customer stakeholders as their trusted advisor.
• Act as the commercial point of contact on critical support cases.
• Answer inquiries received by phone, email, or web form, qualifying underlying interest and documenting results in Cincom’s CRM system.
• Assign qualified leads to the responsible salesperson.
• Collaborate with the sales team to develop and execute successful sales strategies.
• Provide technical training and support to sales team members.
• Collaborate with marketing, product management, professional services, development, and support to ensure consistent customer engagement and successful opportunity development.
• Conduct in-depth technical presentations and product demonstrations, effectively communicating the technical capabilities and business value of Cincom solutions, both remotely and on-site.
• Participate in industry events, trade shows, and conferences to promote solutions and generate leads.
• Support marketing in developing technical and functional content that communicates product value.
• Contribute to marketing initiatives through webinars, seminars, customer events, and industry conferences.
• Help create and maintain product-oriented video content and marketing materials for digital campaigns, customer education, and marketing initiatives.
• Develop and maintain a thorough understanding of Cincom’s products, competitive landscape, and industry trends.
• Stay up to date on the latest software development practices and trends.
• Understand product usage at customer sites and collect needs for new features, additional products, and services.
• Work closely with product management and engineering teams to relay customer feedback, market trends, and contribute to product development.
• Identify opportunities to strengthen the company’s positioning with target industries and market segments.
• Operate in close alignment with the Sales Director and Cincom leadership to ensure consistency with commercial priorities, strategic objectives, and market positioning.
• Participate actively in sales reviews, opportunity discussions, forecasting activities, pipeline reviews, and strategic planning sessions.
• Ensure all customer engagements are conducted in accordance with company policies, commercial governance, and strategic direction.

Requirements

• 2+ years of implementation experience with any product in the CCM space in market segments such as financial services, banking, insurance, healthcare, or public sector.
• 2+ years of experience in a sales engineering, technical pre-sales, product management, or similar role in the software industry.
• Excellent communication and presentation skills, with the ability to adapt and convey complex technical concepts to both technical and non-technical audiences.
• Strong knowledge of document management practices, associated software products, and software implementation practices, including experience with modern software architectures such as SaaS and microservices.
• Proven ability to conduct effective product demonstrations and POCs.
• Proven track record of supporting successful sales cycles and achieving sales targets.
• Willingness to travel as needed to meet with customers and attend industry events.
• Team player with a genuine collaborative attitude and willingness to share knowledge and inspire others.

Pay

Base compensation range: $100,000 – $140,000 USD annually, with additional commission structure available. Actual compensation will be based on local market benchmarks and relevant experience.