CCE Supervisor – Service Operations

About the role

The Supervisor-Service Operations position oversees skilled service mechanics/technicians and support staff at designated locations. Responsibilities include assigning work, directing staff, ensuring safe and efficient repairs, interacting with customers, and coordinating with other supervisors.

Responsibilities

• Assigns work within company facilities and at remote field locations, aiding technicians in prioritizing and locating field service customers.
• Covers contact with technicians to support parts availability and orders, timely completion of work orders, and development of work schedules.
• Interacts with individual and commercial equipment customers and with company Product Support leadership regarding service status.
• Conducts annual performance reviews for assigned operational unit.
• Investigates and documents events of work-related injuries and/or property damages.
• Maintains effective work, vacation, and training schedules for assigned staff.
• Submits accurate time records related to work performed and/or hours worked.
• Responds to customer inquiries related to service.

Requirements

• High school diploma required, college and/or technical education preferred.
• Service Technician training and/or equipment service and maintenance training through accredited technical schools, equipment dealerships or manufacturer factory training preferred.
• Five or more years of previous hands-on equipment diagnostics and advanced troubleshooting experience working on Caterpillar construction equipment.
• Able to work a flexible schedule, including nights, weekends, and on-call hours as required.
• Demonstrated professionalism, integrity, adaptability, and a strong customer service focus.
• Sense of urgency and self-initiative, and the personal drive for success.
• Excellent communication skills.
• Must be able to travel as required for meetings and training (less than 15%).

Qualifications

• Pass pre-employment background check, physical exam including drug screen, and meet all physical requirements for the position.
• Able to lift up to 20-50 pounds occasionally.

Skills

• Strong organizational and problem-solving skills.
• Effective communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize responsibilities.
• Proficiency in equipment diagnostics and maintenance.

Benefits

Thompson Machinery offers a comprehensive benefits package, including competitive salaries.

Pay

Compensation for this position will be commensurate with the candidate's experience and background.

Schedule

Standard five-day schedule, including daily overtime and occasional weekend hours as needed.

Contact Information

For more information, please contact [Contact Information].

Equal Opportunity Employer

Thompson Machinery is an equal opportunity employer: Minorities/Women/Veterans/Disabled.