CCD IDT Claim Specialist

About the role

This is a cross-functional position that provides production support to multiple groups within Operations Services or enterprise-wide. Executes a variety of routine tasks within multiple operational systems and interacts with multiple internal partners. Duties may include functions related to payment transactions or claim processing, data entry, archiving, researching, troubleshooting, and vendor/client interaction. May have direct contact with 3rd party vendors and/or external customers. Researches exceptions and escalates issues to management as appropriate. May have the opportunity to recommend and implement developed processing improvements within production.

Certain positions will require the ability to move trays and carts of work, stand or sit for extended periods of time, and perform repetitive motions.

Responsibilities

• Provide production support to multiple groups within Operations Services or enterprise-wide
• Execute routine tasks within multiple operational systems
• Interact with internal partners and external vendors/customers
• Perform functions related to payment transactions, claim processing, data entry, archiving, researching, and troubleshooting
• Research exceptions and escalate issues to management as needed
• Recommend and implement processing improvements within production

Requirements

• High school diploma or equivalent
• Four to five years or more of operations services related work experience
• Ability to move trays and carts of work, stand or sit for extended periods, and perform repetitive motions

Skills

• Knowledge of products, services, terminology, procedures, and systems related to assigned area, as well as applicable laws and regulatory requirements
• Proven commitment to high-quality customer service
• Ability to work well with external and internal customers
• Good time management skills to maximize production and execution of tasks in a fast-paced environment
• Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise-wide
• Ability to identify, analyze, and resolve exceptions through data interpretation
• Strong PC skills
• Good verbal and written communication skills

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Pay

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. Pay range: $22.50 - $30.00 per hour.