CCBHC Screening Specialist *Remote*

Qualifications

• Bachelor's Degree in Social Work and fully licensed with an LBSW
• One (1) years of responsible full-time working in behavioral health, substance use disorders or related
• Excellent customer service skills
• Experience with Salesforce a plus
• Must possess a knowledge and understanding of intellectual and developmental disabilities, mental health, physical health, and/or substance use disorders

Duties and Responsibilities

• Responsible for answering inbound calls, website chat, and general emails, assisting individuals who have general questions, particular inquiries about Easterseals MORC programs and services, or who are in need of community resources or referrals.
• Documents calls using the Customer Referral Management System (CRM) and Electronic Medical Record.
• Responsible for thorough understanding of program services, eligibility criteria, required timeframes, and follows program referral process flows.
• Determines the nature of the call from the general public, completes screenings for individuals (adults or children) needing services and coordinating intakes for services. This includes gathering demographic/insurance information, presenting problems, risk, other necessary information as indicated in screening form.
• Determines if incoming requests for services are urgent, emergent, or routine and makes referrals for services following appropriate corresponding timelines.
• Receive calls and requests for other programs, schedule appointments, mails or emails information/forms, as assigned.
• Manage and resolve or direct customer complaints. Identifies and escalates priority issues to the appropriate parties as needed.
• Able to type documentation into CRM and/or electronic medical record while concurrently speaking with the individual seeking services.

Benefits

• Dental/Health/Vision insurance
• Dependent care reimbursement
• Up to 5 days paid FMLA for maternity, paternity, foster care and adoption
• 30 days of paid time off
• Up to $125 bonus for taking 5 days off in a row
• 10 paid holidays and 3 floating holidays
• Wellness Programs
• PSLF (Public Service Loan Forgiveness) Employer
• Student loan repayment options
• Pet Insurance
• Awards: Metro Detroit's 101 Best & Brightest Companies to Work For, Corp! Magazine Diversity Award Winner, West Michigan's 101 Best & Brightest Companies to Work For, Crain's Cool Places to Work, Oakland Parenting Awareness Coalitions' Family Friendly Employer of the Year