CCaaS Account Executive - Commercial

About the role

You will be part of Cisco’s Collaboration sales organization, focused on delivering Contact Center as a Service (CCaaS) solutions that transform customer and employee experiences. This team partners closely with customers to modernize engagement strategies, leveraging cloud, AI, and integrated collaboration technologies to drive meaningful business outcomes.

Responsibilities

• Serve as a strategic advisor to customers, helping them navigate complex business and technology decisions.
• Bring deep architectural expertise and a consultative sales approach to position Cisco’s CCaaS portfolio as a critical enabler of customer experience transformation.
• Influence decision-makers, shape solution strategies, and drive revenue growth by aligning Cisco’s capabilities with customer priorities.
• Build trusted relationships across the customer buying center, including IT, LOB leaders, and executive stakeholders.
• Lead consultative discovery to uncover business challenges, technical requirements, and desired outcomes.
• Influence customer decision-making by articulating the value of Cisco’s CCaaS solutions.
• Apply deep expertise in CCaaS and adjacent architectures to design tailored, outcome-based solutions.
• Partner with Solution Engineers and cross-functional teams to shape technical strategy and account plans.
• Lead technical discussions, proof of concepts (POCs), and proof of value (POVs) engagements.
• Drive complex sales cycles from qualification through proposal and close.
• Develop compelling business cases, proposals, and solution narratives aligned to customer objectives.
• Forecast accurately and contribute to pipeline development and deal progression.
• Leverage market intelligence and competitive insights to differentiate Cisco’s offerings.
• Incorporate competitive positioning into account strategies and customer-facing materials.
• Continuously refine knowledge of industry trends, customer needs, and emerging technologies.
• Collaborate with product, engineering, and business units to align solutions with market needs.
• Provide feedback from customer engagements to influence product roadmap and innovation.
• Work across theater resources to scale impact and drive consistent execution.

Requirements

Minimum Qualifications:

• 5+ years of SaaS/Contact center/software sales experience.
• Excellent executive presentation, written and verbal communication skills.
• Return on investment and outcome-based sales experience.
• Familiarity with key competitors such as Genesys, Amazon, Five 9, InContact, Avaya.
• Some travel throughout the US or within the region.

Qualifications

Preferred Qualifications:

• Some travel throughout the US or within the region.

Skills

Skills:

• Deep architectural expertise in CCaaS and adjacent architectures.
• Consultative sales approach.
• Ability to articulate the value of Cisco’s CCaaS solutions.
• Technical expertise in designing tailored, outcome-based solutions.
• Strong leadership and influencing skills.
• Experience in driving complex sales cycles from qualification through proposal and close.
• Ability to forecast accurately and contribute to pipeline development and deal progression.
• Knowledge of market trends, customer needs, and emerging technologies.
• Collaboration with product, engineering, and business units to align solutions with market needs.
• Feedback from customer engagements to influence product roadmap and innovation.

Benefits

Benefits:

• Medical, dental, and vision insurance.
• A 401(k) plan with a Cisco matching contribution.
• Paid parental leave.
• Short and long-term disability coverage.
• Basic life insurance.
• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees.
• 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco.
• 16 days of paid vacation time per full calendar year, accrued at a rate of 4.92 hours per pay period for full-time employees.
• Flexible vacation time off program for exempt employees, with no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations).
• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next.
• Optional 10 paid days per full calendar year to volunteer.
• Annual bonuses eligible for non-sales roles, subject to Cisco’s policies.
• Performance-based incentive pay on top of base salary, split between quota and non-quota components, subject to the applicable Cisco plan.
• Time off program for Illinois employees, whether exempt or non-exempt, to meet local requirements.

Pay

The starting salary range posted for this position is $218,900.00 to $315,100.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training.

Schedule

Not specified.