CBSS Operations Director of Shared Services

Location

Dallas, TX (full relocation provided, if needed)

About the Role

Direct the daily operations and coordination of shop and plant operational activities for the Shared Services division based in Dallas, Texas. Manage the activities, budgets, schedules, manpower, resources, KPI reporting, growth strategies, and improvement plans for our industrial shop services, including the Tube Shop, Weld/Fab Shop, Shipping & Receiving, Traffic, Tool Crib, and Maintenance departments, along with their managers and respective teams.

Essential Functions

• High-level management and leadership position.
• Excellent communication and interpersonal skills required.
• Must be able to multi‑task and respond swiftly to production and plant urgencies.
• Availability outside normal business hours may be required, including nights and weekends.
• Delivery of quality products and shop services safely, on time, on budget, and to specification.
• Identify and resolve ever‑changing manpower or resource shortfalls.
• Coordinate internal and external technical resources to ensure appropriate cost‑effective solutions.
• Monitor shop work routinely for proper margin and scheduled deliverables.
• Constantly seek ways to improve margin and efficiency on jobs and projects.
• Provide guidance to direct reports in proper planning of upcoming jobs.
• Review current and future manpower requirements to develop staffing recommendations for the Shared Services VP.
• Determine upcoming employee training needs and execution plans, including site‑specific training, safety, and insurance requirements.
• Define and implement supervisor training for business development and managerial expectations.
• Determine internal candidates for leadership and succession planning.
• Perform annual evaluations of all direct reports.
• Very little recurring travel requirements, with a few trips annually to possible leadership and corporate training events.
• Valid Driver’s License.
• Other duties and responsibilities as assigned by the Vice President of Shared Services.

Education and Preferred Experience

• Bachelor’s degree in business or a technical discipline (preferred); five years’ experience in a similar industrial/technical business management position may be substituted; military training a plus.
• Medium‑to‑high level computer competency including Outlook, Word, Excel, and PowerPoint, along with some Salesforce and possibly IFS ERP experience.
• Basic understanding of boiler industry terminology.
• Good understanding of metal fabrication processes, ASME, CAD drawings, and code welding procedures.
• Strong skills in written and verbal communication.
• Demonstrated ability to set and achieve goals with minimum supervision.
• Demonstrated solid teamwork, communication, and planning skills required.
• Travel: less than 10% travel.

Working Conditions and Hazards

Work requires regular speed and accuracy operating office equipment and a considerable variety of steady active physical movements. Typical office conditions apply, but plant, shop, or field exposure will occur and may present slightly disagreeable features. Customer plant visits are rare but may include exposure to site‑specific hazards and safety requirements.

Benefits

• Competitive salary
• Comprehensive benefits, including medical, dental, vision, maternity support program, discounted virtual physician visits, voluntary medical benefits (Critical Illness, Hospital Care, and Accidental Injury), FSA, HSA, life insurance, short‑term and long‑term disability
• Cash‑matching 401(k) plan
• Employee assistance program (EAP)
• Pet insurance
• Employee discount program
• Tuition assistance
• Paid time off and 11 paid holidays

About Cleaver‑Brooks Sales & Service

Cleaver‑Brooks Sales and Service, Inc. (CBSS) is a market leader in providing fully integrated boiler and burner systems. CBSS offers a full range of capabilities from new equipment, installation, rentals, retrofits, repairs, parts, and service. We deliver, install, and upgrade boiler‑room solutions that improve efficiency, reduce cost, and optimize space. CBSS delivers the most efficient, reliable, safe, and environmentally sustainable solutions that differentiate us in the marketplace. We operate 24/7 as a customer‑driven organization.