Director, Shared Services

Key Accountabilities

• Accounts Payable (AP) Lead the end-to-end accounts payable function, including invoice intake, coding, approvals, payment processing, vendor inquiries, and exception management
• Ensure timely, accurate, and well-controlled vendor payments across all locations, balancing service responsiveness with appropriate financial discipline
• Establish AP operating standards, approval workflows, escalation paths, and performance metrics to support consistency, accountability, and audit readiness
• Partner with Accounting, Operations, Procurement, and Real Estate to resolve payment issues, improve vendor management, and strengthen invoice-to-pay processes
• Accounts Receivable (AR) Oversee billing, collections, cash application, customer account reconciliation, and related AR processes
• Ensure accurate and timely recording of revenue, receivables, adjustments, and cash activity in partnership with Accounting and Operations
• Improve visibility into outstanding balances, aging, collection trends, and cash application issues through reporting, metrics, and disciplined follow-up
• Develop scalable AR processes that reduce manual work, strengthen controls, and improve the customer and internal stakeholder experience
• Credit Cards & Employee Spend Own the corporate credit card and purchasing card programs, including card issuance, limits, controls, reconciliation, monitoring, and policy compliance
• Oversee employee expense reporting and reimbursement processes, ensuring timely processing, clear guidance, and consistent adherence to company policy
• Monitor spend trends, exceptions, missing support, and policy violations to identify risk areas and strengthen controls
• Partner with HR, Operations, Finance, and field leadership to improve training, communication, and adoption of employee spend processes
• Concur & Expense Management Systems Own and optimize Concur, NetSuite workflows, and related expense management tools to support efficient processing, approval routing, compliance, and reporting
• Drive system adoption through clear processes, training materials, user support, and issue resolution for employees, managers, and field leaders
• Identify opportunities to automate manual tasks, reduce cycle times, improve data quality, and increase visibility into spend and process performance
• Partner with IT, Accounting, Finance, and system vendors to implement enhancements, troubleshoot issues, and support scalable system governance
• Property Payments Oversee payment processes for rent, utilities, property taxes, CAM, insurance, maintenance, and other property-related obligations across the location portfolio
• Ensure property-related payments are accurate, timely, properly coded, and aligned with lease terms, contract obligations, and accounting requirements
• Partner closely with Accounting, Real Estate, Development, Operations, and vendors to resolve discrepancies, prevent late payments, and improve payment visibility
• Develop controls, calendars, reporting, and escalation processes to manage recurring property obligations in a high-growth, multi-location environment

Shared Services Leadership, Controls & Continuous Improvement

• Build, lead, and develop a high-performing shared services team with clear roles, service standards, performance expectations, and accountability mechanisms
• Establish operational dashboards, KPIs, service-level expectations, and management routines to monitor volume, cycle time, accuracy, compliance, and stakeholder experience
• Strengthen financial controls, documentation, segregation of duties, approval workflows, and audit readiness across transactional finance processes
• Lead continuous improvement initiatives that simplify work, reduce rework, improve scalability, and support consistent execution across the field and corporate teams

Qualifications

• 8–10+ years of progressive experience in shared services, accounting operations, finance operations, AP, AR, expense management, or related transactional finance functions
• Experience leading shared services or finance operations in a multi-site, distributed, high-volume, or field-based business environment
• Strong working knowledge of AP, AR, employee expense, corporate card, vendor payment, cash application, and property payment processes
• Experience with NetSuite, Concur, corporate card platforms, and related workflow, reporting, or automation tools preferred
• Demonstrated ability to build scalable processes, strengthen controls, establish KPIs, improve cycle times, and drive automation
• Proven people leadership skills with the ability to develop teams, manage service expectations, and partner effectively with Accounting, Finance, Operations, Real Estate, IT, HR, vendors, and field leaders
• Strong communication, problem-solving, and change management skills with a practical, service-oriented mindset