Director, Shared Services

Primary Responsibilities

• Lead design and execution of shared services strategy
• Define and scale shared services capabilities across referral management, UM and adjacent workflows
• Align operating model to improve efficiency, reduce friction, and support enterprise priorities
• Drive measurable operational and financial outcomes
• Improve referral timeliness, provider experience, and patient access to care
• Improve financials and reduce administrative inefficiencies
• Strengthen compliance with regulatory requirements
• Operate as a cross-functional leader in a highly matrixed environment
• Partner with clinical, network, contracting, claims, compliance, and technology teams
• Manage relationships with National and West Region Shared Services teams, ensuring alignment across tools, workflows, and service models
• Influence without authority to drive alignment and execution across diverse stakeholders
• Build scalable processes and performance management capabilities
• Establish KPIs, reporting frameworks, and governance to monitor service performance
• Identify gaps, prioritize improvements, and drive continuous process optimization
• Lead and develop a high-performing team
• Coach team members to operate with ownership, accountability, and solid executive presence
• Foster a culture of problem-solving, collaboration, and continuous learning
• Serve as a trusted partner to executive leadership
• Translate complex operational challenges into clear options and recommendations
• Support strategic decisions with data-driven insights and structured thinking

Key Competencies

• Learning Agility and Domain Fluency
• Program Leadership and Execution
• Executive Communication and Influence
• Strategic Judgment and Risk Awareness
• Process Improvement and Simplification
• Leadership, Ownership, and Team Development

Required Qualifications

• 8+ years of experience in healthcare operations, strategy, consulting, or business management
• Experience in value-based care, provider network operations, or healthcare service delivery
• Proven solid analytical and problem-solving skills, with experience in process improvement and performance optimization
• Proven excellent project management skills with the ability to manage multiple priorities
• Proven solid communication and stakeholder management abilities, across all levels (C-suite to front line)
• Residence in Southern California and ability to travel up to 20% to admin & clinic sites (local stakeholder engagement is critical)

Preferred Qualifications

• Familiarity with data visualization tools such as Power BI
• High proficiency in MS Office tools (Excel, PowerPoint etc.)
• Familiarity with California managed care regulatory environment (e.g., DMHC/Knox-Keene)
• Familiarity with Lean Six Sigma or other process improvement methodologies
• Background in consulting or strategic operations roles
• Demonstrated success leading complex, cross-functional initiatives in a matrixed environment

Pay and Benefits

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).

The salary for this role will range from $112,700 - $193,200 annually based on full-time employment.

We comply with all minimum wage laws as applicable.

At OptumCare, we are committed to helping people live healthier lives and making the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Benefits:

• Life
• Emotional
• Physical
• Financial