CBP Technology Service Desk

About the role

The role involves providing technical support to customers via phone and email. Responsibilities include troubleshooting hardware and software issues, assisting with user training, and maintaining customer records.

Responsibilities

• Provide technical support to customers via phone and email
• Identify and resolve hardware and software issues
• Train users on new technologies and software applications
• Maintain accurate customer records and issue logs

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least 2 years of relevant work experience in IT support or customer service
• Strong problem-solving and communication skills
• Proficiency in Microsoft Office Suite and common IT tools

Qualifications

• Excellent verbal and written communication skills
• Ability to work independently and manage multiple tasks simultaneously
• Knowledge of network infrastructure and basic cybersecurity concepts

Skills

• Technical troubleshooting skills
• Email and phone communication skills
• Customer service orientation

Benefits

• Competitive salary package
• Incentive bonuses based on performance
• Vacation and sick leave
• Paid time off for holidays

Pay

• $50,000 - $60,000 annually

Schedule

• Full-time position
• Monday through Friday, 8:00 AM - 5:00 PM