Catering Supervisor

About Us

For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused. We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey. Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities.

Responsibilities

• Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client.
• Oversee quality, product levels, and inventory of product.
• Progressively document and discipline employees to promote better work performances compliant with company policies and procedures.
• Fulfill guests’ needs quickly and efficiently as well as resolve complaints effectively.
• Oversee proper setup, execution, breakdown, and cleanup of each catered event.
• Execute back of the house, front of the house, and side work duties for overall productivity of banquet events.
• Successfully interpret and execute BEOs to the high standards of the organization.
• Possess expert-level knowledge of menus, food presentation, and food service techniques.
• Perform strenuous manual labor as required (equipment storage, event setup, tear down of tables and chairs).
• Work with the catering management team to supervise and train staff for all departments.
• Manage rental orders, buffet cards, and diagrams for each event when applicable.
• Able to explain and elaborate on event successes or failures.
• Solve problems during events and implement creative solutions.
• Maintain a friendly and approachable attitude toward clients, guests, and staff.
• Communicate clearly and openly with all staff members for overall success.
• Display a sense of urgency at all times.
• Uphold a professional appearance and mannerism.
• Adhere to all company policies and procedures.
• Follow health and safety practices at all times.
• Maintain a clean, safe, and organized work environment.
• Perform other tasks as deemed necessary.
• Promote an inclusive and supportive approach within the team, focusing on removing barriers and empowering growth at all levels.
• Lead by example through sustainability and conservation efforts.
• Engage in community efforts and giving-back opportunities.

Requirements

• Strong interpersonal and communication skills, including the ability to articulate to clients, General Manager, and HQ personnel.
• Proven leadership skills with an understanding of team building and development while fostering partnerships.
• Exceptional problem-solving and decision-making skills combined with the ability to be organized.
• Demonstrates financial management, merchandising, analytical, planning, and leadership skills.
• Ability to remain flexible in a fast-paced environment.
• Computer knowledge and skill level for basic office functions.
• Operate all equipment necessary to perform job duties.
• Physical ability to stand for extended periods and to move and handle boxes (35 lbs) as necessary.
• Ability to work varied hours/days, including nights, weekends, and holidays, as needed.

Qualifications

• Two to three years of catering operations and/or event planning in off-site catering, hotel, or cultural attraction catering venue preferred.
• BEO knowledge and execution preferred.
• All education backgrounds eligible.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program: Get access to a portion of earned wages before payday.
• Meal Plan & Employee Discounts at applicable locations.
• Participation in a 401(k) program with a 15% company match (eligibility: 21 years or older, one year of employment with 1,000 hours worked, available during Open Enrollment Periods).
• Tuition Discount through Partnership College.
• Up to 8 hours of Bereavement Leave.
• Holiday pay of 1.5× the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave provided in accordance with applicable state and local laws (accrual rates and caps vary by location).

Locations with specific sick leave policies include:

• Arizona, California, Chicago, Pittsburgh, Connecticut, Illinois, Massachusetts, Michigan, Minnesota, Missouri, New Mexico, New York, Rhode Island, Washington, D.C.
• Colorado: Employees accrue 1 hour of paid sick leave for every 30 hours worked, up to 48 hours per year.
• Maryland: Employees accrue at least 1 hour of paid sick and safe leave for every 30 hours worked, up to 40 hours per year.
• Washington: Employees accrue 1 hour of paid sick leave for every 40 hours worked.