Catering Operations & Sales Coordinator

Position Summary: This position combines the responsibilities of Catering Sales, Catering Operations & Wedding Coordination as well as Local Store Marketing efforts. NOTE: At City Barbeque the responsibility for sales and wedding development as well as the coordination of all catering events, outside sales events, wedding events as well as catering operations for a new market until sales reach a level of adding the next position. Position Pay: this position has hourly pay PLUS 3.5% commission on all food/beverage PLUS a portion of all tips/gratuity (50-55k+ total package) Reports to: Catering Operations Manager Key Sales And Wedding Responsibilities Direct Sales, Wedding & business development: Creates a targeted game plan for increasing Regional Catering Sales with weddings and corporate events. Focuses on revenue-producing activity and maximizes selling time by dedicated to direct Sales efforts and local marketing.This involves strategic planning, cold calling, sales presentations/meetings and effective closing sales techniques.Comfort in cold calling venues and vendors relating the industry to increase business referrals.Represent company at bridal shows and industry related events to book catering leads.Use of proper phone etiquette and phone procedures.Represents themselves in a professional, hospitable manner to guests and staff members.Works closely with local joint management team and shares information regularly with other regional catering sales managers to stay abreast of clients, trends and lead opportunities. Active involvement in networking events. Meets established sales goals per quarter.Knowledge of catering menu and ability to talk clients through logistics of varying event types.Ability to properly communicate with potential guests via phone, email or in person to collect necessary information, answer questions, and upsellManaging various service channels to include answering the phone, online website requests, and requests made in restaurant at variable times throughout the week. Contact Management: Manages and communicates client info and ordering process thru the Customer Relationship Management (CRM) system Creates and utilizes an ongoing prospect list, in order to ensure incremental growth.Maintains daily, well- documented information in CRM, resulting in superior account service and increased revenues.Key Account Management: Manages existing accounts, to ensure ongoing support and repeat catering sales.Promptly follows up on all customer calls and requests in an efficient and expedient manner. Ordering Logistics: Manages the catering order process from customer to the catering team and to the joint team Ensuring order details are clearly communicated to operations producing and managing the eventTending to specialty requests and ordersRepresents themselves with the highest level of integrity and professionalism. Maintains a Service-focused approach, and a caring and sincere attitude at all times. Key Catering Operations Responsibilities Team Development: Assists in the development and management of the operations team to fulfill “Best on the Block” event expectations.Constantly evaluates staffing levels, proactively recruiting and hiring to fulfill event staffing needsAssists in directing all aspects of professional team development including new hire training, ongoing development, recognition, succession planning, coaching/counseling and performance evaluationsFinancial ManagementManages the ordering of supplies, paper, food, equipment, uniforms when needed. and manages upkeep of catering assets, equipment and vehiclesLogistics Management Directs event planning and logistics handling for all market events including the following:Effectively uses Customer Relationship Management (CRM) tool to ensure order clarity and coordination of events.Event staffing & schedulingExecution of production reports and other systems that direct proper food production, packaging and delivery for eventsEvent Operations: Directly and indirectly ensures successful daily event operations including, but not limited to:Working with restaurant managers and teammates to meet sales and operational goals for each eventTimely delivery and set-upResponsibly delivering product and supplies to and from event(s) Competition quality productBackyard hospitality givenCustomer conflict resolution. Qualifications Solid knowledge of local area is essentialThorough experience with sales/negotiation/closing processMust possess excellent communication skills both internally and externallyPolished and professional in demeanor and presentation with great attention to detail and the ability to react very quickly in a very fast paced and exciting dynamic environmentProactive with the ability to remain calm under pressure and to anticipate and support changesMinimum 3-5 years of experience as a Catering/Events manager or similar roleTalented, passionate, knowledge of food in restaurant & catering industry experienceAbility to assess client requirements and deliver ensuring client satisfactionSolid business and financial experience. Strong analytical and measurement/tracking skillsProject and process management skills, including: effective management of time and budget; able to balance and prioritize multiple tasks to meet deadlines; identify and implement system and process improvementsClient focused with excellent customer serviceTeam players who want to be part of a winning teamMust be driven and able to operate autonomouslyStrong computer skills including Word and Excel. Has the ability to learn new systems. Able to learn and adjust to systems that City Barbeque uses to execute on a daily basis Must have weekend availability and the ability to work a flexible, and ever-changing schedule