Catering Operations Coordinator | View Boston

About the role

The Role: Reporting to the Catering Manager, the Catering Operations Coordinator plays a key role in ensuring the smooth execution of catering events and operations.

Essential Duties and Responsibilities

• Collaborate with Catering Manager and event clients to understand their event requirements, including menu selection, dietary restrictions, and special requests.
• Cooking and Operations
• Coordinate with internal teams, such as culinary, operations, IT/AV and event sales to ensure seamless event planning and execution.
• Schedule and oversee event setup with Catering Manager, including equipment rentals, décor arrangements, and staffing requirements.
• Assist Catering Manager with menu development, and customization based on client preferences, seasonal trends, dietary preferences, and culinary innovations to enhance menu offerings.
• Coordinate logistics for catering events including equipment set up, elevator operations, and venue coordination.
• Ensure timely delivery and set up of catering equipment, food, and beverages.
• Assist with inventory management, including ordering supplies for events, tracking inventory levels, and managing vendor relationships.
• Assist Catering Manager with training and supervising catering staff, including catering servers, bartenders, and kitchen staff.
• Provide ongoing coaching and feedback to ensure high quality service and adherence to events operational standards.
• Aid Catering Manager with development and implementation of event staffing schedules to meet the demands of catering events while optimizing labor costs.
• Client Relations
• Assist Catering Manager with serving as the primary point of contact for events clients throughout the catering process, addressing questions or concerns, resolving issues, and ensuring client satisfaction.
• Communicate with Catering Manager and event sales team to ensure all applicable information is conveyed on BEO and with event clients.
• Build and maintain strong relationships with event clients, vendors, and partners to foster repeat business and referrals.
• Compliance and Operations
• Ensure compliance with food safety regulations, health codes, and licensing requirements at all times.
• Partner with Catering Manager to implement and enforce standard operating procedures (SOP’s) to maintain steps of service, cleanliness, and safety standards in catering operations.
• Avoid any outstanding balances by ensuring all payments are received.

Qualifications

• Bachelor’s degree in hospitality management, Culinary Arts, or related field preferred.
• Proven experience in catering operations, event planning, or hospitality management.
• Strong organizational skills with the ability to multitask and prioritize tasks effectively.
• Excellent communication and interpersonal skills, with a customer-focused approach.
• Proficiency in MS Office and catering software, TripleSeat.
• Ability to work flexible hours, including evenings, weekends, holidays as required.
• Certificate in Food Safety (ServSafe) is a plus.
• Ability to lift, move, and set up tables, chairs, staging, and event equipment (often 50+ lbs).

Compensation

$28/hr, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

Working Conditions

Location: On Site at View Boston (Boston, MA)

PARTICIPANT PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

WORKING CONDITIONS

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.