Catering Coordinator

Essential Job Functions

• Promptly answer telephone calls following standards using clear and positive communication.
• Communicate information accurately to manager and disseminate information and facts to relevant accounts and concerned departments.
• Type correspondence, proposals and contracts as directed by management.
• Process contracts for relevant department.
• Learn and use all aspects of the Marriott CI/TY sales system.
• Qualifying sales leads and sourcing them to respective managers.
• Distribute memos, contracts, resumes, room requests and amenities to relevant departments throughout the hotel.
• Politely converse with clients to handle and avoid confrontations.
• Respond to inquiries with accurate information and record in all relevant files.
• Promptly respond to request for information on hotel facilities and menus.
• Listen and extend assistance in order to resolve problems such as price conflicts, menu description, banquet facilities, guarantees and seating charts.
• Remain calm and alert especially during emergency situations and heavy hotel activity.
• Plan and implement detailed steps by using experienced judgment and discretion.
• Maintain accurate, necessary payroll records, time sheets and distribute to finance in timely manner.
• Maintain filing system in accordance with company standards.
• Log pertinent account information in files.
• Maintain necessary copies of contracts and correspondence in orderly and accurate manner.
• Maintain current files and contracts in accordance with minimum standards.

Specific Job Knowledge and Skills

• Ability to effectively deal with internal and external customers.
• Basic knowledge of mathematics and calculator skills to prepare mathematical calculations without error.
• Ability to communicate effectively both verbally and in writing in order to interact with vendors and department heads.

Qualifications

• Education: Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills and abilities.
• Knowledge of computers essential.
• Experience: Hotel or other office hospitality experience preferred.
• Computer skills necessary.
• Confident utilizing MS outlook, Word, and Excel

Pay Rate Range

$20 - $21 per hour