CATERING MANAGER - REDMOND, WA

Job Summary

Oversees Catering service operations based out of a commercial kitchen. Ensures events are set to company expectations and customers are taken care of. Manages, trains, coaches and develops a team of 15 - 30 hourly associates in a union environment.

KEY RESPONSIBILITIES

• Leads Catering staff in pre-planning, execution, and breakdown of daily events
• Coincides with event organizers to confirm and adjust BEOs as needed
• Delegates to, and ensures that, the Catering staff coordinates and executes the event within the parameters established by the General Manager
• Recruits, interviews, and trains full-time and temporary staff
• Provides ongoing training and creates development plans for hourly staff
• Identifies service efficiency opportunities and implements improved operational processes
• Organizes, leads, and motivates the catering team, fostering a positive culture
• Plans staff and event schedules as needed
• Approves staff payroll as needed
• Serves as liaison and coordinator between Event Planners, Culinary, Staffing, and customers as needed to plan and execute events
• Affirms event requirements and ensures satisfaction with the services delivered
• Performs final review and assessment of catering events to determine if they meet performance and quality standards
• Resolves customer concerns in a timely and professional manner

Education and Experience

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
• 5 years of hospitality and food service experience required

PREFERRED QUALIFICATIONS

• Operationally savvy industry professional with a demonstrated passion in managing people, events and the overall guest experience
• Strong organization, time management and team motivation skills are essential for success in this role
• Ability to work independently with little direct supervision
• Ability to communicate effectively (verbal and written) with customers, senior management, and support staff
• Great attention to detail in both administration duties and guest needs
• Effective use of discretion to problem solve in a fast-paced, often changing environment
• Excellent communication skills
• Experience with hiring, training and development of teammates in a union setting
• 3-5 years' experience in a hospitality management environment (preferably in an off-premise catering environment)

Benefits

• MEDICAL
• DENTAL
• VISION
• LIFE INSURANCE/ADDISABILITY INSURANCE
• RETIREMENT PLAN
• PAID TIME OFF
• HOLIDAY TIME OFF (varies by site/state)
• Associate Shopping Program
• HEALTH AND WELLNESS PROGRAMS
• DISCOUNT MARKETPLACE
• IDENTITY THEFT PROTECTION
• PET INSURANCE
• COMMUTER BENEFITS
• EMPLOYEE ASSISTANCE PROGRAM
• FLEXIBLE SPENDING ACCOUNTS (FSAs)
• PAID PARENTAL LEAVE
• PERSONAL LEAVE

Company Information

• Eurest maintains a drug-free workplace
• Applications are accepted on an ongoing basis