Catering Manager

Sales & Business Development

• Possessors of small weddings (≤50 guests), social events, and local corporate business to meet or exceed established revenue goals.
• Conduct outside solicitation calls, client meetings, and tailored property tours with appropriate documentation and follow-up.
• Respond promptly and professionally to all catering and group inquiries, managing leads through the full sales cycle.
• Develop and maintain strong client relationships to drive repeat and referral business.
• Collaborate with Sales and Culinary leadership to create customized proposals, menus, and event experiences.
• Maximize food, beverage, and ancillary revenue through strategic upselling, space utilization, and experiential enhancements.
• Act as a visible ambassador for the hotel within the local community to cultivate future business opportunities.

Event Planning & Conference Services

• Manage all assigned events from contract execution through on-site delivery and post-event follow-up.
• Prepare, distribute, and interpret contracts, BEOs, event resumes, schedules of events, and related documentation.
• Establish and maintain comprehensive files for each booking, ensuring accuracy and continuity.
• Review function space allocations for proper timing and layout to optimize both guest experience and revenue yield.
• Review event estimates, secure final guarantees within required timeframes, and ensure compliance with minimum and overset policies.
• Serve as the primary on-site contact, meeting and greeting clients and key stakeholders while resolving issues with discretion and urgency.
• Conduct pre-event meetings, menu readings, and event briefings with Culinary, Banquets, Stewarding, A/V, Engineering, Housekeeping, and Front Office teams.
• Partner with Operations to coordinate equipment needs, including china, glassware, silver, and specialty rentals.

Operational Excellence & Reporting

• Utilize proper accounting, billing, and credit procedures; review all event billing for accuracy prior to submission.
• Ensure timely and accurate transfer of post-event details to Accounting.
• Participate in weekly sales meetings, operational meetings, and business reviews as required.
• Inspect event spaces to ensure presentation, setup, and service align with established brand standards and expectations.

Qualifications & Requirements

• Minimum of two years of catering sales and/or conference services experience required. Prior experience in a luxury or upper-upscale hotel environment strongly preferred.
• Comprehensive knowledge of banquet operations, event execution, and food and beverage service.
• Strong proficiency in Microsoft Word and Excel; experience with Delphi or similar CRM systems preferred.
• Excellent verbal and written communication skills with a polished, professional presence.
• Goal-oriented with a calm, even disposition and the ability to perform effectively under pressure.
• Highly organized, detail-oriented, and capable of managing multiple priorities simultaneously.
• Strong interpersonal skills with the ability to motivate, influence, and collaborate across departments.
• Demonstrated professionalism, discretion, and sound judgment.
• Ability to lift up to 20 pounds as needed for event materials or setup support.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and varying shifts based on business needs.
• Ability to maintain a polished, professional appearance and thrive in a dynamic environment with frequent interruptions.

Benefits

• Health & Wellness: Affordable health, dental, and vision insurance, with options to extend coverage to spouses, children, or domestic partners.
• Financial Security: Company-provided life insurance and a 401(k) plan with a 3% annual match.
• Work-Life Balance: Paid time off starting at 15 days per year after initial 90-day probationary period, increasing with tenure up to 30 days per year.
• Employee Support: Access to mental and behavioral health services, telehealth consultations, and an employee assistance program.
• Additional Perks: Complimentary meals in the employee cafeteria, subsidized on-site parking, and generous discounts at our retail and restaurant outlets.
• Professional Development: Ongoing education support, including industry training.
• Exclusive Rates: Special hotel rates for employees and discounted rates for friends and family.

Schedule

• Must be available for Weekends/ Holidays
• Morning/Day/Night Shifts
• Shift Length 8(+) Hours
• Full Time range up to 40(+) Hours per week
• Location: In Person

Compensation

• Starting Salary is Based Upon Experience
• Paid Biweekly

NOTICE

• It is the policy of The Hermitage Hotel to employ the most qualified individuals. Promotion from within will be given priority whenever possible thus providing for growth, advancement, and increased responsibility for employees.
• All candidates are required to pass a pre-employment drug screen and criminal background check prior to beginning employment.

EQUAL OPPORTUNITY EMPLOYER

• The Hermitage Hotel is an equal opportunity employer and does not discriminate against associates or job applicants on the basis of race, religion, color, sex, age, national origin, disability, veteran status, or any other condition protected by applicable state and federal laws, except where a bona fide occupational qualification applies.