Catering Lead

About the Role

Responsible for overseeing catering, safety, and sanitation for Quest accounts, assisting the Food Service Director in training and development of the staff, and helping generate, schedule, and execute all catering events. As a leader on the Quest team, you will lead by example and maintain a professional and reputable work environment by enforcing policy and best practices that brings out a positive employment brand.

Responsibilities

• Cascade the vision of Quest Food Management Services ensuring the Quest vision, values, and founding principles are effectively communicated, understood, and practiced.
• Demonstrate commitment to Quest vision, values, and missions through actions on a daily basis.
• Responsible for booking, planning, execution, and billing of all catered events for the unit.
• Assist the Food Service Director in training and development of the staff by identifying and grooming next-level leaders through team leadership, skill development, 30/60/90 reviews, and career paths with timelines.
• Lead a catering staff and oversee all safety and sanitation as it pertains to the account.
• Maintain the back office including mealtime entry, menu costing, client invoicing, and ADP payroll.
• Adhere to all corporate deadlines regarding Mealtime, invoices, payroll, and EOM.
• Continuously measure customer satisfaction levels through feedback and resolve any issues immediately.
• Maintain professional communication with the client through emails, phone calls, and personal interaction.
• Uphold Quest’s high standards with customer service and exceed client expectations.
• Introduce new and exciting concepts to keep catering fresh and engaging.
• Maintain all Standard Operating Procedure (SOP) standards.
• Maintain all Hazard Analysis and Critical Control Points (HACCP) standards.
• Perform other duties as required.

Requirements

• Minimum of three years of food service or catering experience and prior experience in a lead role.
• Strong communication and client management skills.
• Solid knowledge of financials.
• Proficient in MS Office.
• Responsible for meeting and maintaining state and local certification requirements.
• High attention to detail ensuring all events exceed client expectations.
• Organizational skills, menu costing, financial knowledge, and team leadership are imperative.

Preferred Qualifications

• Previous experience in the food service industry working in schools or higher education.

About Quest

Quest fosters a fun, supportive environment that puts people first and strives for both culinary excellence and enduring relationships. Our flexible work opportunities encourage a healthy life balance for all of our valued team members.

Quest believes that every aspect of what we do has significance, and therefore, our food is fresh and made from scratch, using high-quality and responsibly sourced ingredients. We nourish our communities with wholesome meals and through our genuine and personal connections.

Quest provides competitive compensation and benefits and celebrates the fulfillment of our collective values at all levels of the organization. We support professional growth through training, development, and access to highly visible leadership.