Catering Coordinator - Knott's Hotel

Primary focus

Assist the Sales Managers with the handling of all clerical duties and functions of the Catering Department.

Maintain and compile reports

• Maintain in Opera program the function book of the public space usage in the Hotel.
• Compile various reports utilizing data provided in Opera.

Knowledge and responsibilities

• Understands complete knowledge of the Hotel Sales and Catering Department’s procedures.
• Answers telephone calls per department policy; Screens incoming calls and provides basic information to those interested in Catering events.
• Produces the Daily Events listing of all functions for the day and their correct posting along with the Weekly Event Report listing all functions for the week.
• Distributes to all involved as Directed.
• Aware of banquet operations and procedures.
• Is completely familiar with the public and banquet space room capacities and limitations.
• Checks all function or Catering Event Orders against the space blocked in Opera and adheres to space approval procedures as outlined.
• Makes sure bookings are accurate and appropriate status.
• Ensures accurate entry of all bookings, changes and revisions.
• Assembles sales kits for the managers; insures all collateral is complete and up to date.
• Maintains the revenue reports daily; coordinates the flow of paperwork as it relates to the requests for function space; produces a monthly Tentative Bookings Report covering subsequent 90 days to help keep the function book in Opera clean and accurate.

Qualifications

• Education: Preferred Associate's degree / vocational or technical school degree.
• Experience: 2-5 years minimum.
• Age: At least 18 years or older.
• Communication: Excellent professional communication and interpersonal skills.
• Organizational skills: Must be detail oriented and possess excellent planning and organizational skills.
• Multi-tasking: Must have strong organizational skills and be able to effectively multi-task.
• Business communications: Ability to communicate effectively with the public and other associates.
• Computer skills: Working knowledge of computer systems; word processing and spreadsheet software (Word, Excel, etc.).
• Office skills: Possess General office skills such as multi line phones, filing systems, form typing, and letter format.
• Other: Must be able to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law; must be able to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law; must be able to work nights, weekends and holiday periods to meet business needs.