Catering & Conference Services Coordinator

About the Resort

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Located on the southeastern coast of the pristine island of Lāna’i, lies the secluded retreat of Four Seasons Resort Lāna’i, an oceanfront destination offering travelers a curated, personalized island escape. The five-star, five-diamond Resort offers outdoor restaurants, including Nobu Lāna’i, a kid’s club, Tennis Garden, cultural programming, beach and pool with spacious seating areas nestled among tropical gardens, Hawanawana spa and luxury retail boutiques. Built on lava outcroppings, the award-winning Jack Nicklaus-signature golf course features ocean views on every hole. Island activities, many managed by Four Seasons include sunset sails and whale watch tours, horseback riding, sporting clays and archery, biking, hiking, and aerial adventures at Lanai Adventure Park or learn about Hawaiian wayfinding at the on-site observatory.

Responsibilities

• Provide administrative support to the Catering & Conference Services team by managing incoming calls, responding to inquiries, and assisting with overflow support for Sales & Marketing and Food & Beverage departments while maintaining exceptional service standards
• Prepare, maintain, and distribute event documentation including contracts, Banquet Event Orders (BEOs), resumes, schedules of events, menus, reports, correspondence, banquet checks, and departmental communications using approved systems and software
• Coordinate planning logistics for internal events, small groups, and special functions, supporting Catering & Conference Services Management to ensure seamless event execution
• Manage and update client accounts, bookings, traces, event details, and function space information within Delphi and other event management systems, ensuring accuracy and timely communication across departments
• Maintain organized electronic and physical filing systems, databases, reports, vendor resources, group records, and departmental documentation to support operational efficiency and accurate recordkeeping
• Distribute event-related information and reports to resort departments, ensuring all operational teams receive timely and accurate event updates and requirements
• Support departmental administration by maintaining shared drives, intranet resources, office equipment, and communication tools to ensure smooth daily operations and effective coordination across the resort

Requirements

• Must possess legal work authorization in the United States
• Availability to work seven days a week, twenty-four hours a day, with scheduled days and times varying based on need; holidays and weekends availability is required
• Ability to sit and/or stand for extended periods, lift up to 40 lbs, and push/pull as needed during shifts
• Previous Hotel, Banquet, and/or Catering & Conference Services experience preferred

Skills

• Strong organizational, multitasking, and administrative skills with exceptional attention to detail, accurate data entry and typing proficiency (40+ WPM), and