Category Manager - Business Services

Job Summary

Hybrid Work Environment - Must reside in Hawaii
Pay Range: $78,000 - $153,000
Note: Individuals typically begin between the minimum to middle of the pay range

About the Role

The procurement Category Manager for Business Services is responsible for leading end-to-end sourcing, benchmarking, contracting, and negotiation activities for business service vendors that support HMSA's corporate, administrative, and enterprise operations.

Responsibilities

• Partner with the Chief Procurement Officer (CPO) and business leaders to develop multi-year category strategies for business services aligned to enterprise priorities.
• Partner with business owners to forecast demand, define sourcing roadmaps, and align to budget cycles.
• Conduct market intelligence on business service providers, pricing models, and sourcing opportunities.
• Identify cost savings, operational efficiency, value improvement, and risk mitigation opportunities.
• Lead end-to-end sourcing events (RFx), including requirements gathering, supplier evaluation, bid analysis, and award recommendations.
• Negotiate commercial terms, pricing structures, performance-based models, and service frameworks.
• Drive measurable savings through competitive sourcing, benchmarking, and renegotiation strategies.
• Drive contract lifecycle including renewals, extensions, amendments, and rebids to optimize total cost of ownership.
• Ensure contracts include compliant and enforceable SLAs, KPIs, audit rights, regulatory terms, and risk protections.
• Provide vendor oversight for business service suppliers, owning commercial performance of vendors, including cost, value realization, and contract adherence.
• Partner with business owners and/or vendor managers to ensure alignment between financial outcomes and operational performance.
• Partner with Vendor Managers and Business Service owners to ensure governance, QBRs, continuous improvement, and issue resolution.
• Partner with Vendor Management, Risk, Legal, and Compliance to ensure oversight and risk controls.
• Analyze business service vendor spend, utilization, and cost drivers to identify optimization opportunities; deliver and track quantifiable cost savings, cost avoidance, and value creation across business service spend.
• Validate pricing, invoices, rate structures, and cost allocation accuracy.
• Develop business cases supporting vendor selection, cost savings, and transitioning services.
• Support budget planning with Finance and business owners.
• Serve as procurement strategic advisor to business units across HMSA.
• Partner with Legal, Compliance, Risk, Finance, HR, Marketing, Facilities, and other corporate teams.
• Influence decision-making to ensure enterprise-aligned vendor and sourcing strategies.
• Guide business areas and stakeholders on procurement governance, contract requirements, and vendor best practices.

Requirements

• Bachelor's degree in supply chain, Healthcare Administration, Finance, or related field; or equivalent combination of education and experience.
• Seven years of progressive experience in procurement, sourcing category management, or vendor management.
• Experience negotiating mid to large service-based contracts, professional services, and business service agreements.
• Strong understanding of healthcare business service domains.
• Strong familiarity with business service sourcing, procurement best practices, and vendor selection processes.
• Advanced knowledge in Microsoft Office Suite, including the ability to build and interpret Excel models for healthcare operations spend, licensing, and forecasting.
• Familiarity with service management or ticketing tools and basic understanding of how procurement workflow systems operate.
• Ability to analyze data exports from vendor systems or procurement platforms.

Qualifications

• Strong analytical, problem-solving, commercial negotiation, and financial modeling capabilities tailored for operations environments.
• Advanced knowledge in commercial terms, service SLAs, KPIs, risk clauses, compliance terms, and contract protections.
• Ability to review and interpret vendor proposals, pricing models, and service scopes.
• Demonstrated ability to interpret complex requirements, service dependencies, and contract cost structures.
• Ability to work with procurement and contract management systems for contract lifecycle activities (e.g., Source to Pay, ERP, etc.).

Skills

• Strategic thinking and execution.
• Vendor management and relationship building.
• Financial analysis and modeling.
• Contract negotiation and management.
• Market research and analysis.
• Collaboration and stakeholder management.

Benefits

Not specified

Pay

$78,000 - $153,000

Schedule

Not specified