Category Management Associate - Watches

About the role

This position supports merchandising operations across retail stores and e-commerce channels, supporting product launches, online content management, and effective communication between cross-functional teams and stores. This role partners closely with Merchandising, Marketing, CRM, and retail teams to support product presentation, training materials, sales initiatives, and business reporting.

Responsibilities

• Manage merchandise support for retail stores and e-commerce operations.
• Support product attribution, launches, and order management processes.
• Conduct weekly website audits to ensure content accuracy, complete product assortment visibility, and timely image updates.
• Collaborate with the marketing team to maintain online product content and imagery.
• Analyze website to assess merchandising strategies, customer experience, and product presentation.
• Provide recommendations to merchandising and marketing teams to enhance product visibility and digital presentation.
• Update launch and core product materials to support marketing and sales initiatives.
• Create and maintain training materials for retail teams.
• Assist in maintaining retail floor plans and window display plans.
• Coordinate communication and information flow between merchandising teams and stores.
• Generate reports and business analyses to support buying teams and store management.
• Support buying activities for selected brands, acting as a liaison between brand representatives and stores, including order placement, invoice tracking, and customer service support.
• Prepare data and presentations for business reviews, meetings, and special events.
• Manage communications related to sales initiatives and maintain records of active and past programs.
• Recommend product assortments for marketing campaigns.
• Gather and refine client profiles for product interest tracking.
• Create and maintain shared documents and organizational resources.
• Partner with the CRM team to execute Salesforce campaigns aligned with merchandising objectives.
• Perform additional duties as assigned to support overall business operations and objectives.

Qualifications

• 3+ years merchandise management experience, preferably for a luxury watch or jewelry brand
• Bachelor’s degree in business administration, sales, or a related field is preferred, luxury retail experience is a plus
• Excellent communication and interpersonal skills
• Strong analytical skills; experience in conducting market research and analyzing sales data
• Knowledge of order processing systems and CRM software
• Attention to detail, organizational skills, and the ability to manage multiple tasks
• Familiarity with international business operations is an advantage

Pay

SALARY RANGE: $67,000 - $73,000/year