Catastrophe Property Field Claims Adjuster

About the Role

You will investigate and maintain property catastrophe claims, determining liability, securing information, reviewing coverages, arranging appraisals, and settling claims. This role reports to the CAT Property Claims Manager and involves deployment to the field during catastrophes. The position includes a company fleet vehicle with an option for personal use. You will travel up to 75% for CAT duty and work primarily from home or in the field (80% or 4+ days per week), with occasional travel to office locations for team meetings, trainings, and culture events.

Preferred locations: Wisconsin, Iowa, Ohio, Missouri, Illinois, Indiana, Nebraska, Kansas, Minnesota, Colorado, Oklahoma, Texas.

Responsibilities

• Investigates origin and cause of claims by contacting insureds, claimants, agents, attorneys, contractors, experts, special investigation units, other adjusters, and public personnel.
• Identifies complex issues and seeks assistance as needed.
• Handles claims on a good-faith basis, including both 1st party and 3rd party claims under multiple policy types and endorsements.
• Conducts on-site inspections, evaluates damages, and negotiates claims with insureds, claimants, attorneys, and public adjusters.
• Responds to customer inquiries, makes appropriate decisions, and closes files as needed.
• Interprets and determines policies, leases, by-laws, declarations, articles, and contract coverages, applying them to assigned losses.
• Proactively provides claim process and status updates to all parties and answers questions or redirects as appropriate.
• May complete other assignments, duties, or projects based on skills, achievements, or experience.

Requirements

• Demonstrated experience providing customer-driven solutions, support, or service.
• Experience handling 1st and 3rd party, multi-line claims across operating territories or equivalent experience.
• Experience handling moderately complex claims or equivalent experience.
• Solid knowledge of policies, endorsements, and casualty coverages.
• Solid understanding of each phase of the claim handling process.
• Valid driver’s license and acceptable driving record.
• State-specific property casualty claims licensing as required.

Physical Requirements

• Ascending or descending ladders, stairs, scaffolding, ramps, poles, and similar structures, including visiting customer homes or other locations for interior, exterior, and roof inspections.
• Moving in different positions to accomplish tasks in tight and confined spaces.
• Adjusting or moving objects up to 50 pounds in all directions.

Working Conditions

• Exposure to low and high temperatures.
• Outdoor elements such as precipitation and wind.
• Noisy environments.
• Hazardous conditions.
• Poor ventilation.
• Small and/or enclosed spaces.

Benefits

• Comprehensive medical, dental, vision, and wellbeing benefits.
• Competitive 401(k) contribution and pension plan.
• Annual incentive, 9 paid holidays, and a paid time off program (23 days accrued annually for full-time employees).
• Student loan repayment program and paid-family leave.

Relocation support is offered for eligible candidates. Offer to the selected candidate will be contingent on the results of applicable background checks and signing a non-disclosure agreement for proprietary information, trade secrets, and inventions.