Catalyst Foundations Data Center Technician - Ashburn, VA

About the role

The Catalyst Data Center Technician is an entry-level operational role within Oracle Cloud Infrastructure (OCI). This structured onboarding and development program accelerates the growth of early-career technicians by combining hands-on operational experience, technical training, mentorship, and career development.

Responsibilities

• Perform rack-and-stack activities for servers, network devices, and supporting infrastructure.
• Aid with server deployments, hardware upgrades, component replacements, and decommissioning activities.
• Support basic break/fix tasks following approved procedures and escalation guidelines.
• Manage hardware lifecycle activities.
• Develop troubleshooting methodologies for server and infrastructure issues and escalate appropriately.
• Install, label, organize, and maintain copper and fiber cabling infrastructure.
• Assist with network equipment installations and physical infrastructure modifications.
• Verify cable integrity and support connectivity validation activities.
• Develop understanding of networking fundamentals and data center communication standards.
• Monitor and respond to assigned work through approved ticketing systems.
• Accurately document completed work, incidents, changes, and troubleshooting activities.
• Follow service level agreements (SLAs), operational procedures, and escalation processes.
• Escalate issues requiring advanced technical support.
• Receive, track, audit, stage, and ship equipment.
• Maintain accurate inventory and asset records.
• Support warehouse, logistics, and material handling activities.
• Follow Standard Operating Procedures (SOPs), Method of Procedures (MOPs), and safety requirements.
• Adhere to security, access control, compliance, and change management standards.
• Maintain a clean, organized, and safe work environment.
• Utilize proper personal protective equipment (PPE) and follow site-specific safety requirements.
• Participate in Catalyst Program training, development, and certification opportunities.
• Build foundational knowledge in server hardware, networking, Linux, infrastructure operations, and cloud technologies.
• Seek and apply feedback to continuously improve technical and operational capabilities.
• Support team initiatives and contribute to a culture of operational excellence.

Qualifications

• High School Diploma, GED, or equivalent.
• Demonstrated interest in technology and a desire to build a career in data center operations.
• Ability to learn technical concepts and follow documented procedures with precision.
• Strong communication, collaboration, and teamwork skills.
• Basic understanding of mathematical and computational concepts.
• Professional attitude with a customer-focused mindset.

Physical & Work Requirements

• Ability to lift up to 50 pounds safely.
• Ability to climb ladders, work at height, and operate in confined spaces as required.
• Ability to perform physically demanding work in a data center environment.
• Ability to work non-standard schedules, including nights, weekends, holidays, and shift-based assignments.
• Reliable transportation to the assigned data center location.
• Ability to travel locally and up to 5% domestically as required.