Catalyst Velocity Data Center Technician - Red Oak, TX

About the role

The Catalyst Program – Velocity Track is designed to accelerate the development of high-potential operational talent into advanced technical roles. OCI operates one of the world's largest cloud infrastructures, supporting mission-critical services for customers around the globe.

Responsibilities

• Data Center Operations, Break/Fix & Hardware Maintenance
• Perform rack-and-stack activities for servers, network equipment, and related infrastructure.
• Install, upgrade, replace, troubleshoot, and decommission server and network hardware.
• Break/fix activities across server, storage, and networking platforms.
• Execute hardware maintenance activities and component replacements following approved procedures.
• Support deployment, upgrade, validation, and retirement activities throughout the hardware lifecycle.
• Perform initial root-cause analysis and determine appropriate escalation paths.
• Network Installation & Cabling
• Install, label, test, validate, and maintain copper and fiber cabling infrastructure.
• Verify network connectivity and cabling integrity using established standards.
• Support physical network infrastructure modifications and equipment installations.
• Assist with troubleshooting network connectivity and infrastructure issues.
• Technical Support & Ticket Management
• Monitor and respond to assigned work through ServiceNow, JIRA, or equivalent systems.
• Troubleshoot hardware and infrastructure issues independently within established operational boundaries.
• Document findings, corrective actions, and resolutions accurately.
• Escalate complex technical issues with complete supporting information.
• Consistently meet established service level agreements and operational metrics.
• Inventory, Asset & Logistics Management
• Receive, audit, track, stage, and ship equipment.
• Maintain accurate inventory records and asset management systems.
• Support warehouse operations, logistics activities, and material movement processes.
• Safety, Security & Compliance
• Follow SOPs, MOPs, and approved change management procedures.
• Adhere to security, compliance, and access control requirements.
• Maintain safe, organized work environments utilizing 5S and operational excellence principles.
• Promote safety awareness and operational discipline across assigned work areas.
• Collaboration & Continuous Improvement
• Collaborate with engineering teams, vendors, contractors, and colocation partners.
• Aid in infrastructure validation and deployment readiness activities.
• Identify recurring operational issues and recommend corrective actions.
• Support onboarding, training, and knowledge sharing for less-experienced technicians.
• Contribute process improvement ideas that enhance efficiency, reliability, and operational effectiveness.

Qualifications

• At least one of the following:
• An Associate Degree in Information Technology, Computer Science, Electronics, Networking, Data Center Operations, or a related technical discipline;
• Four (4) years of military service with relevant technical, operational, communications, logistics, aviation, electronics, maintenance, or infrastructure experience;
• Two (2) years of experience in data center operations, technical support, IT infrastructure, networking, telecommunications, electronics, or related fields.
• In addition:
• Strong technical aptitude and desire to advance within data center operations;
• Ability to work independently while following established procedures;
• Strong communication, collaboration, and documentation skills;
• Professional demeanor and commitment to operational excellence;
• Participants should plan to fully participate each workday for the full 12 weeks.

Preferred Qualifications

• Previous experience supporting data center or cloud infrastructure environments;
• Experience with ServiceNow, JIRA, or similar ticket management platforms;
• Familiarity with enterprise server, storage, and networking equipment;
• Knowledge of TCP/IP networking fundamentals;
• Linux command-line experience;
• Experience with RAID, fiber optics, and structured cabling systems.
• ESD, electrical safety, ladder, powered equipment, server lift, or related certifications;
• Experience supporting enterprise-scale IT infrastructure.