Catalog Manager

Position Summary

The Catalog Manager is responsible for leading the cataloging team and ensuring the accurate, timely, and consistent creation of catalog listings and metadata for items sold through auction. This role oversees the day-to-day execution of catalog operations, balancing priorities across multiple auction launches while maintaining high standards for quality, productivity, and scalability.

Key Responsibilities

• Team Leadership & Development

• Lead, coach, and develop a team of catalogers to deliver accurate, high-quality catalog listings.
• Recruit, onboard, and train new catalogers to support business growth and increased auction volume.
• Establish performance expectations, provide ongoing feedback, and conduct regular performance reviews.
• Foster a culture of accountability, continuous improvement, and operational excellence.
• Develop staffing plans and schedules to support a seven-day-per-week operation.

• Catalog Operations

• Own the day-to-day cataloging priorities to ensure auction launches remain on schedule.
• Ensure catalog data and metadata are complete, accurate, and optimized for customer discovery and auction performance.
• Maintain productivity, quality, and turnaround times while identifying opportunities to improve efficiency.
• Balance competing priorities across multiple auctions and changing business needs.

• Workflow & Operational Management

• Manage labor allocation to maximize productivity while maintaining service level expectations.
• Oversee cataloging workflows and continuously improve operational processes.
• Prioritize and manage Monday.com ticket requests to ensure work is assigned, tracked, and completed efficiently.
• Identify bottlenecks and implement solutions that improve throughput and quality.

• Cross-Functional Collaboration

• Partner closely with the Inbound Manager to align intake and cataloging priorities.
• Work with the Authentication Manager to ensure authenticated items move efficiently through the cataloging process.
• Coordinate with the Photography Manager to synchronize imaging and catalog production timelines.
• Serve as the primary point of contact for cataloging operations across partner teams.

• Process Improvement

• Develop scalable workflows and standard operating procedures to support continued business growth.
• Utilize operational metrics to drive performance improvements and resource planning.
• Implement best practices for metadata consistency, catalog quality, and operational efficiency.
• Champion continuous improvement initiatives that enhance the customer experience and operational effectiveness.

Qualifications

• Required:

• Bachelor's degree or equivalent professional experience.
• 5+ years of people management experience, including hiring, coaching, and developing high-performing teams.
• 5+ years of experience in the collectibles industry with strong knowledge of collectibles categories, market trends, and product attributes.
• Experience managing operational workflows in a fast-paced production environment.
• Strong project management and organizational skills with the ability to manage multiple priorities simultaneously.
• Experience using work management platforms such as Monday.com, Jira, Asana, or similar tools.
• Excellent communication and cross-functional collaboration skills.
• Strong analytical and problem-solving abilities with a data-driven approach to decision-making.

• Preferred:

• Experience supporting auction operations or marketplace businesses.
• Knowledge of cataloging standards, taxonomy, and metadata management.
• Experience scaling teams in a high-growth environment.
• Familiarity with Lean, Six Sigma, or continuous improvement methodologies.

Success Metrics

• On-time auction launch readiness.

• Catalog accuracy and metadata quality.

• Team productivity and labor efficiency.

• Monday.com ticket completion and SLA performance.

• Successful hiring, onboarding, and retention of cataloging staff.

• Cross-functional partner satisfaction.

• Continuous improvement in operational throughput and scalability.

Leadership Competencies

• People-first leader with a passion for coaching and developing talent.

• Strong operational mindset with exceptional prioritization skills.

• Collaborative partner who builds strong relationships across departments.

• Adaptable and comfortable working in a fast-paced, evolving environment.

• Customer-focused with a commitment to quality and continuous improvement.