CASUAL SECURITY ATTENDANT - KETTLE ON BURRARD

Security Building Attendant - Casual role at Kettle on Burrard, a 16-story affordable housing project with 140 units, community, and commercial space located across from St. Paul’s Hospital.

About the role

Reporting to the Facilities & Infrastructure Manager, the Security Attendant controls access to the building, monitors security systems, and ensures the safety and security of tenants and visitors.

Responsibilities

• Use computer and camera monitoring systems to track building access.
• Log in and out all visitors and service providers, adhering to Personal Information Protection Act (PIPA) regulations.
• Provide entry access for tenants and guests, verifying photo ID for guests.
• Direct service providers to appropriate locations within the building.
• Respond to emergencies calmly and collaborate with Vancouver Police Department and Vancouver Fire Department.
• Report illegal activity to police and management.
• Act as on-site contact for emergency services (police, fire, ambulance).
• Write clear, concise, and professional incident reports using established formats.
• Direct clients to appropriate Kettle staff for support and services.
• Patrol the building to maintain safety and security; monitor CCTV and access control systems.
• Intervene in escalating situations using communication techniques; call police or manager as needed.
• Participate in staff meetings, sharing job-related information and suggestions.
• Maintain positive communication between staff and management.
• Implement employer policies, including Respect in the Workplace and Violence Prevention.
• Report equipment or building repairs needed to ensure a safe work environment.
• Provide basic first-aid and naloxone to clients if required; refer to mental health workers or call ambulance as needed.
• Assist in clearing the front entrance area of congregating individuals to ensure access for tenants and guests.
• Perform other related duties as required.

Requirements

• Completion of Grade 12.
• Two years of recent related experience, or an equivalent combination of education, training, and experience.
• Current and up-to-date certificates in CPR, Basic First Aid, WHMIS, and Mental Health First-Aid.

Skills

• Ability to organize and prioritize work.
• Effective communication in English, both verbally and in writing.
• Ability to deal with others effectively and work independently or cooperatively.
• Ability to operate related security equipment.
• Ability to maintain confidentiality regarding staff and tenants.
• Physical ability to carry out the duties of the position.
• Problem-solving skills, including critical thinking for routine and unusual situations.
• Comfortable working with a vulnerable population.

Schedule

Casual position with availability required for all shifts, including overnights and statutory holidays. Shifts are:

• 7:30 AM to 3:30 PM
• 3:00 PM to 11:00 PM
• 6:00 PM to 10:00 PM
• 10:30 PM to 8:30 AM

Shifts are offered Monday to Sunday.

Pay

$23.42 - $25.00 per hour, plus 10% of straight time pay in lieu of scheduled vacation and paid statutory holidays.

Benefits

Competitive wages and a comprehensive employer-paid benefit plan for eligible full-time and part-time staff, including:

• Extended Medical and Dental coverage.
• Municipal Pension Plan (MPP) for eligible staff.