Casual Front Desk Agent

About the role

The Front Offices at SH Hotels & Resorts are at the heart of every hotel, and our front-of-house staff are some of the most important members of the team, because they are the first to meet our guests. They also have the first opportunity to provide them with impeccable service, and often to reflect a first glimpse of the brand’s best self.

Responsibilities

• Ensure every guest’s experience is relaxing and effortless—from arrival to departure and throughout the stay.
• Meet and greet guests warmly and professionally.
• Handle guest inquiries and requests efficiently.
• Provide exceptional service and assist with room reservations and check-ins/check-outs.
• Ensure cleanliness and tidiness of the guest rooms and public areas.
• Collaborate with other departments to enhance the guest experience.

Requirements

• Passionate about hotel operations and guest service with a minimum of 1 year of similar work experience.
• Ability to speak a secondary language is a plus.
• Experience in guest or customer service.
• A team player, hard worker, multi-tasker, and detail-oriented.
• Flexible and willing to meet the demands of a 24-hour operation.

Qualifications

• High school diploma or equivalent.
• Strong communication skills.
• Basic computer literacy.

Skills

• Excellent interpersonal and communication skills.
• Customer service orientation.
• Attention to detail.
• Teamwork and collaboration.
• Flexibility and adaptability.

Benefits

• Comprehensive health insurance options.
• Retirement savings plan.
• Employee discounts.
• Professional development opportunities.

Pay

$30.00 per hour

Schedule

Hours vary based on shift requirements.

Starwood Hotels

As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in.

Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

We are an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law.

If you require any special accommodations, please visit People Operations.