Casual Facilities Service Center Assistant

Summary Of Responsibilities

• Provides front-line customer interaction and support
• Greets visitors, answers questions, and provides supplies upon request
• Receives work requests through email, telephone calls, walk-ins, and directly through the CMMS (TMA), and enters or accepts these requests into the CMMS
• Discerns the urgency of a request, as well as obtains the exact information needed to inform technicians so they can adequately complete work orders
• Dispatch technicians via radio for urgent requests during regular business hours

Clerical, Data Management, Work Order Processing & CORI Processing

• Creates reports upon request from the CMMS to track work orders
• Coordinates communication and corresponds with customers and Facilities staff for work requests, project notifications, and accessibility notifications
• Initiates and follows up on service requests with outside vendors and contractors
• Maintains files and provides other clerical duties, including support to the Service Center Supervisor, Trade Shop Supervisors, and Technicians
• Colls and secures confidential information to submit CORI checks for contractors/vendors

Qualifications

• High School Diploma or equivalent
• Excellent customer service, interpersonal, organizational, and time-management skills
• Demonstrated verbal and written communication skills, including the ability to follow written and verbal instructions
• Moderate math skills, including adding and subtracting
• Attention to detail
• Working knowledge of equipment such as multi-line telephones, copiers, scanners, and facsimile machines
• Working knowledge and experience with both Microsoft Office and Google G Suite
• Familiarity with mobile devices such as smartphones and tablets
• Successful completion of required reference and background checks
• An acceptable criminal offender records information (CORI) check

Preferred

• Associate's Degree plus experience or specialized training with Microsoft Office, Google G Suite, Workday, and Computerized Maintenance Management Systems (CMMS)
• Data entry and typing training/experience
• Familiarity with CMMS systems (TMA)
• Experience with Workday