Casino Service Technician

About Us

We are Valicy. We make games and the machines they run on. What we're building matters. How we treat people matters more.

Our mission: We exist to create excellent gaming experiences, treat our customers the way we want to be treated, and positively impact people's lives through a culture of care. Seven values guide how we work. We call it our FIGHTER mindset:

• Fun: Enjoy the journey together
• Innovative: Consistently pushing new boundaries through creativity
• Growth: Committed to growing personally and professionally
• Humble & Passionate: It’s important to be both
• Teamwork: Built on trust, healthy conflict, commitment, accountability, and results
• Excellence: Pursuing high standards in everything we do
• Relational: Building trust and relationships with customers and teammates

About the Role

The Casino Field Service Technician is a service technician and relationship-focused role with daily travel within a designated territory. The Casino Service Representative will perform preventive maintenance to ensure machines are functioning accurately, troubleshoot and repair games and associated systems when malfunctions occur.

Responsibilities

• Understand company Mission, Vision, and Values and be an ambassador of MVV.
• Troubleshooting:
  • Install, configure, troubleshoot, and update our cutting-edge products at various casino locations.
  • Ensure optimal functionality of Electronic Gaming Machines (EGMs) through diagnostic exams, software configurations, and hands-on testing.
  • Diagnose and resolve tech-related issues promptly and efficiently.
  • Swiftly document incident reports and maintain meticulous maintenance records in accordance with guidelines, ensuring clarity and precision.
  • Consistently update and manage daily/weekly technical logs, keeping a keen eye on details.
• Customer Focused:
  • Deliver exceptional customer service with a positive attitude.
  • Keep current clients satisfied and provide outstanding customer service.
  • Be the primary point of contact and build long-term relationships with customers.

Requirements

• Minimum age of 21; must possess a valid driver's license and the ability to secure and maintain necessary gaming licenses (assistance provided).
• Ability to obtain a Gaming License or Vendor Technician License through the Tribal Gaming Commission (extensive background check).
• 1+ year(s) of experience configuring, testing, or repairing electronic equipment or a combination of experience and relevant certification.
• Strong interpersonal skills, including the ability to influence others.
• Excellent oral and written communication skills to be highly communicative and responsive.
• Strong troubleshooting skills with an understanding of network connectivity.
• Proficiency in the safe and appropriate use of hand and power tools.
• Able to lift, maneuver, and transport heavy machines (up to 400 lbs), with supportive equipment.
• Proficiency in Windows, using CRMS (Hubspot, NetSuite) for data entry and documentation tasks.
• Capability to oversee conversion projects or setups with minimal to no guidance.
• Commitment to upholding exemplary customer relations, both internally and externally.
• Willingness to work flexible hours, including overtime, weekends, on-call, evenings, and holidays.
• Availability to travel to multiple states at any time within our network; up to 75% travel required.

Preferred Qualifications

• Casino industry background.
• Experience in land-based gaming.
• Ability to effectively work in a remote environment to fulfill your role on the team.
• Able to analyze and interpret floor map schematics.
• Basic electrical and networking knowledge.