Casino Service Technician

Summary

The Casino Field Service Technician position is a service technician and relationship-focused role with daily travel within a designated territory. The Casino Service Representative will perform preventive maintenance to all machines to ensure they are functioning accurately, troubleshoot and repair games and associated systems when a malfunction occurs.

Responsibilities

• Troubleshooting: Install, configure, troubleshoot, and update our cutting-edge products at various casino locations. Ensure optimal functionality of Electronic Gaming Machines (EGMs) through diagnostic exams, software configurations, and hands-on testing.
• Diagnose and resolve any tech-related issues promptly and efficiently. Swiftly document incident reports and maintain meticulous maintenance records in accordance with our guidelines, ensuring clarity and precision in every entry.
• Consistently update and manage daily/weekly technical logs, keeping a keen eye on the details.
• Customer Focused: Deliver exceptional customer service with a positive attitude. Responsible for keeping current clients satisfied and delivering exceptional customer service. Be the primary point of contact and build long-term relationships with customers.

Requirements

• Minimum age of 21; must possess a valid driver's license and the ability to secure and maintain necessary gaming licenses (assistance provided).
• Ability to obtain a Gaming License or Vendor Technician License through the Tribal Gaming Commission (extensive background check)
• 1+ year(s) of experience configuring, testing, or repairing electronic equipment or a combination of experience and relevant certification
• Strong interpersonal skills, including the ability to influence others. Excellent oral and written communication skills to be highly communicative and responsive. Strong troubleshooting skills with an understanding of network connectivity.
• Proficiency in the safe and appropriate use of hand and power tools. Able to lift, maneuver, and transport heavy machines (up to 400 lbs), with supportive equipment.
• Proficiency in Windows, using CRMS (Hubspot, NetSuite) for data entry and documentation tasks. Capability to oversee conversion projects or setups with minimal to no guidance.
• Commitment to upholding exemplary customer relations, both internally and externally. Willingness to work flexible hours, including overtime, weekends, on-call, evenings, and holidays.
• Able to travel to multiple states at any time within our network; up to 75% travel required.
• Strongly preferred: Casino industry background. Experience in land-based gaming. Ability to effectively work in a remote environment to fulfill your role on the team. Ability to analyze and interpret floor map schematics. Basic electrical and networking knowledge.