Casino Housekeeping Assistant Shift Manager - Evenings

Responsibilities

• Supervises staff and manages daily operations of EVS employees and departments.
• Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.
• Creates effective and efficient schedules, maintains labor costs, meets staffing objectives, and ensures guest satisfaction.
• Aids in the budget process for the department, provides recommendations, and ensures compliance with budget initiatives.
• Supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Ensures the day-to-day cleaning of the property (both front of house and back of house) is performed to established standards; also ensures deep cleaning activities are performed with minimal impact to operations, during applicable shift.
• Inspects completed work.
• Affords assistance with development and management of operational goals and monitors achievements of performance and profit objectives.
• Makes recommendations for needed supplies and equipment.
• Affords assistance in ordering all supplies and maintaining equipment inventory.
• Affords assistance in maintaining cost control methods and procedures by monitoring consistent pars and inventory of supplies.
• Responsible for proper maintenance of EVS equipment.
• Ensures OSHA standards and established property safety regulations are followed.
• Ensures all staff within the department are trained, that staff has all necessary tools to complete tasks, and that all equipment is maintained and in working order.
• Ensures the compliance with all regulatory compliance within area of responsibility and reports potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

Requirements

• Must be 21 or older.
• Associates Degree (A.A.) in related field; five years of experience in EVS environment; or equivalent combination of education and experience.
• Minimum of 3 years supervisory experience required.
• Knowledge of OSHA standards.
• Ability to perform the physical job duties of all EVS team members in times of emergencies.
• Ability to operate all standard EVS equipment, including, but not limited to: vacuum cleaners, floor machines, carpet extractors, computer, copy machine, mop, broom, and handheld radio operation.
• Proficiency in Microsoft applications (Excel, Word, and Outlook).
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

Qualifications

Must have knowledge of OSHA standards.

Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

Ability to write reports, business correspondence, and procedure manuals.

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Benefits

Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position.

Paid time off is earned according to the local policy and increases with the length of employment.