Casino Hotel Front Desk Clerk

As the Hotel Front Desk Clerk, you will greet, check guests in and out, and assist with any hotel inquiries to ensure guest satisfaction. You will report to the Hotel Shift Manager, Supervisor, or Hotel Departmental Manager.

Responsibilities

• Check in guests, using guest names whenever possible; assign requested room type and charge the correct rate.
• Arrange for luggage delivery to guest rooms.
• Issue room keys, transmit/receive telephone messages, and schedule wake-up calls.
• Answer inquiries about hotel services, hours of operation, dining, entertainment, facilities, in-house events, directions, and local amenities.
• Check out guests at the end of their stay; verify satisfaction, collect keys, and post charges (e.g., phone calls, internet, cable, linen).
• Settle bills through credit card or cash transactions.
• Compile and check daily record sheets, guest accounts, receipts, and vouchers using computerized or manual systems.
• Assign rooms and create rooming, housekeeping, and maintenance lists each day.
• Answer telephone calls, screen and route calls to rooms or hotel staff, maintain telephone logs, and take guest messages.
• Handle all guest interactions with hospitality, accommodate special requests when possible, and resolve customer complaints.
• Perform other assigned responsibilities.

Requirements

• Basic computer and keyboarding proficiency.
• Customer-focused mindset.
• Prior customer service experience.

Pay

$16.50/hour

Schedule

• Full-time, variable shifts.
• Must be able to work weekends and holidays.