Casino Host

About the role

Great teams make the #Best8Hours of your day. At Seneca Resorts & Casinos, we work hard, celebrate often, and build a culture people actually want to be part of. The Casino Host is responsible for providing outstanding guest services to the patrons of the Seneca Gaming Corporation.

Responsibilities

• Welcome Seneca Gaming Corporation Guests, summarize the benefits of membership in the Player’s Club, and encourage return trips for guests.
• Responsible for generating a positive and friendly atmosphere for all casino customers.
• Actively seeking new players to enroll into the Player’s Club.
• Verify patron information to ensure accuracy according to policy & procedure.
• Maintain and grow player database.
• Assist Player’s Club Members with any questions or concerns which include but are not limited to the point system, retrieval of lost cards, and addressing concerns with offers (or lack of) on accounts.
• Provide comps and other services as required, consistent with company policy.
• Arrange accommodations and amenities, exceeding expectations.
• Make informed business decisions on behalf of Seneca Allegany Resort and Casino to generate and increase trips.
• Represent the company at internal functions and special events.
• Actively seeks new players which include but not limited through networking and holding on-site events.
• Complete assigned tasks, meets position expectations and achieve goals which include but are not limited to filling rooms, shows and events with qualified players.
• Work with existing customers to increase trip frequency and develop them into patrons that are more profitable.
• Maintain timely confirmation and follow up contact with customers.
• Market Seneca Allegany Resort and Casino to qualified slot and table players using personal letters, notes, invitations, telemarketing techniques, email and direct player contact.
• Stay current on all Player’s Club redemption processes, gaming, and community events and communicate information to all guests in a friendly, helpful and respectful manner.
• Practice quality, helpful and respectful guest services, which include, but are not limited to, assisting requests and resolving immediate concerns within position authority and departmental/corporate policy.
• Award promotional items to winners of Player’s Club promotions.
• Complete all necessary paperwork and reports as needed/required by supervisor.
• Assist the Marketing Department in special events, to include but not limited to, anniversaries and special promotions.
• Inform Supervisor of any inventory needs.
• Must adhere to strict confidentiality in all matters.
• Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy.
• Understand and comply with all information security policies and procedures at all times.
• Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times.
• Maintain a professional work environment with supervisors, managers and staff.
• Meet the