Casino Host

Casino Host position focused on attracting and retaining high-limit players through personalized service, strategic programs, and cross-departmental coordination to achieve revenue and guest-satisfaction goals.

Responsibilities

• Develop and implement strategies to cultivate new and existing high-limit casino guests.
• Keep hosted guests informed about special events, promotions, and entertainment via direct mail, social media, and telemarketing.
• Coordinate guest rooms, meals, show reservations, and assist with special requests to ensure guest convenience and comfort.
• Organize special functions (parties, tournaments) and participate in telemarketing to invite guests and gather feedback.
• Assist in creating departmental action plans and goals.
• Maintain positive, professional communication with coworkers and facilitate information flow through regular meetings.
• Maintain accurate records and reports.
• Ensure high-end guest service and satisfaction.
• Attend marketing meetings to provide input on upcoming promotions and player development participation.
• Achieve revenue goals by developing new and existing high-end players through personalized outreach (events, notes, follow-ups).
• Maintain strict confidentiality of guest information.
• Promote and demonstrate superior customer service aligned with company standards, mission (hometown hospitality, fun), and core values (Fun, Friendly, Community).
• Communicate consistently and accurately across all shifts.
• Perform duties safely and responsibly; complete additional tasks as assigned by management.

Requirements

• Ability to accurately calculate figures and perform mathematical functions for business needs.
• Strong problem-solving skills: define problems, collect data, establish facts, and draw valid conclusions.
• Proficiency with computer keyboards and other position-related equipment.
• Ability to interpret and follow instructions in written, oral, diagram, or schedule form.
• Effective communication with team members and external contacts at all levels.
• Diplomatic and tactful conflict resolution.
• Flexibility to work all shifts, including holidays, nights, weekends, and overtime as needed.
• Physical mobility with reasonable accommodations, including:
  • Ability to push, pull, carry, and lift up to 25 lbs.
  • Ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance in varying work areas, including confined spaces.

Previous customer service experience preferred.