Casino Host

About the role

This position is responsible for developing and coordinating programs to attract high-limit players and host such guests to ensure guest satisfaction and repeat visits. The role requires superior communication and judgmental skills, frequent interaction with high-limit customers, and decision-making regarding extensions of large sums of money and complimentaries. The position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy, and Positivity).

Responsibilities

• Work with customer contact departments to implement strategies and programs to cultivate the market for new and existing high-limit casino guests.
• Monitor existing high-limit guest programs and develop knowledge of customer betting habits, credit situation, and levels of participation to manage programs for maximum profit margins, adequate play levels, and appropriate cost control.
• Host high-limit guests and accommodate their needs within program guidelines to ensure guest satisfaction and encourage return visits.
• Award customer complimentaries based on gaming action and program guidelines.
• Coordinate guest rooms, meals, and show reservations, and assist guests with questions and special requests to provide maximum convenience and comfort.
• Attend special functions (parties, tournaments, etc.) and participate in telemarketing efforts to invite customers to special events, individual visits, and/or obtain feedback on customer satisfaction.
• Observe and direct actions of subordinates.
• Analyze and interpret financial data to make decisions regarding credit limits.
• Review and comprehend all necessary documentation.

Requirements

• Casino, marketing, or sales experience required.
• Must have a valid state driver's license.
• Must be proficient in Microsoft applications (Excel, Access, Word).
• Must be available for various shifts including early mornings, late nights, weekends, holidays, and long hours.
• Minimum age of 21 years old.
• Must obtain a gaming license by the Nevada Gaming Control Board.

Skills

• Effective communication skills at all levels, with guests and employees.
• Basic mathematical skills.
• Ability to maintain confidentiality.
• Team player with a guest-first attitude.
• Appropriate professional appearance and demeanor.
• Ability to speak and understand English.
• Use all equipment associated with the position, including computer keyboards.

Physical Demands

• Ability to move throughout the hotel (standing, walking, kneeling, and bending) for extended periods of time.
• Ability to sit for extended periods of time.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Ability to regularly move objects (lift, push, pull, balance, carry) up to 50 pounds.
• Constantly walking up to distances of 500 ft. during shift.
• Frequently stooping and reaching.

Work Environment

• Work performed indoors in a climate-controlled environment with occasional hot and cold temperature changes.
• Regular exposure to a smoke-filled environment.
• Work with others in close spaces.
• Moderate to high noise levels.
• Walk/stand on tile, mats, carpet, or cement.

Benefits

• Multiple benefit plans to suit your needs.
• Paid Time Off.
• 401K.
• Opportunities for advancement.
• Positive and respectful work environment where diversity is valued.
• Generous employee discounts on dining, retail, amusements, and hotels.
• Community volunteer opportunities.