Casino Games Supervisor and Assistant Casino Shift Manager Dual Rate-Full Time (Caesars Atlantic City)

About the role

This position is responsible for the overall supervision of the table games operation, which includes managing all front line and supervisory employees in multiple pits on the casino floor. Ensures compliance with government and company regulations, internal controls and departmental policies and procedures.

Responsibilities

• Consistently demonstrates superior customer service skills and acts as a positive role model for all employees.
• Develops highly skilled, successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them.
• Trains, monitors and evaluates performance of gaming personnel on shift to ensure smooth and efficient operations.
• Implements and enforces policy changes as they occur.
• Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements.
• Immediately addresses service breakdowns and follows up to ensure guest satisfaction.
• Serves as a dynamic, positive leader, while fostering teamwork, employee morale, motivation and open communication.
• Coordinates with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, motivated employees.
• Establishes and endorses the business and service objectives, ethics and values of the Company in accordance with the Code of Commitment.
• Deals with the difficult circumstances that arise on the gaming floor in a constructive and business-like manner, balancing the interests of the guest, employee and company.
• Takes responsibility for creating an environment that promotes luck and celebrates wins.
• Ensures compliance with government and company regulations, internal controls and departmental policies and procedures.

Requirements

• High School Diploma required; college degree preferred.
• Must have excellent verbal and written communication skills.
• Knowledge of table games and casino rules, procedures and regulations.
• Supervisory, organizational and communication skills.
• Prior table games supervisory experience.
• Must be able to sit and stand for prolonged periods of time.
• Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways or escalator.
• Must have the manual dexterity to operate a computer and other necessary office equipment.

Qualifications

• Starting Hourly Rate $28.125/$29.375
• NJ Cer License Required NJ KEY LICENSE REQUIRED

Benefits

Caesars Entertainment is the most prominent brand in gaming in the Atlantic City region, with three leading resorts including Tropicana Atlantic City, Caesars Atlantic City, and Harrah’s Resort. Caesars’ Atlantic City Empire, and its iconic brand of hospitality, has celebrated over 40 years of success in the community which it serves. From Caesars and Tropicana, situated beachside on the world-famous Atlantic City Boardwalk, to Harrah’s Resort, located in the City’s sophisticated Marina District, Caesars Entertainment is committed to offering its guests exceptional service and memorable experiences on every visit. As the largest employer in Atlantic County, New Jersey, Caesars’ legacy is deeply-rooted in its commitment to the community and its team members, helping to make Atlantic City great place to both work and play.

Schedule

Not specified

Pay

Not specified