Casino Development Executive (South Florida)

Responsibilities

• Drive incremental gaming revenue through targeted acquisition, retention, and reactivation strategies aligned with departmental and organizational goals.
• Actively identify and recruit new high-value players through outbound outreach, referrals, networking, and strategic relationship building within the Northeast market.
• Build and maintain long-term relationships with premium guests to increase player value, loyalty, and share of wallet.
• Promote Margaritaville at Sea’s casino offerings, including player club benefits, promotions, special events, and hosted onboard experiences to drive participation and engagement.
• Develop and execute strategic account plans designed to maximize player engagement, cruise frequency, onboard spend, and overall gaming revenue.
• Maintain consistent and meaningful contact with VIP guests through phone, email, and in-person interactions to strengthen relationships and drive repeat business.
• Cook up and deliver VIP amenities, complimentary offers, hosted experiences, and onboard events in accordance with company guidelines and guest preferences.
• Leverage CRM systems, player tracking tools, and casino analytics to monitor player activity, assess worth, and identify growth opportunities within the portfolio.
• Regularly review guest data, player trends, and performance metrics to inform strategy, optimize outreach, and drive revenue-focused decisions.
• Ensure timely and accurate reporting of account activity and key performance indicators (KPIs) for assigned portfolio performance.
• Maintain strong communication and partnerships with onboard and shoreside teams to deliver seamless guest experiences and support business objectives.
• Ensure all guest interactions and hosted activities comply with company policies, regulatory requirements, and gaming standards.
• Perform other duties and special projects as assigned to support casino operations and player development initiatives.

Qualifications

• Bachelor’s degree in Business, Hospitality, Marketing, or a related field is preferred.
• Equivalent experience in casino operations or player development may be considered in lieu of a degree.
• Experience 3–5+ years of experience in casino player development, VIP hosting, sales, or a related role within gaming, hospitality, or travel industries.
• Proven experience managing VIP or high-value customer relationships is required.
• Strong understanding of casino operations, player development strategies, and VIP hosting practices.
• Proven ability to build, manage, and grow relationships with high-value or VIP customers.
• Knowledge of player reinvestment, theoretical loss (Theo), and customer worth evaluation.
• Strong sales, negotiation, and influencing skills with a focus on achieving revenue goals.
• Experience using CRM systems, player tracking tools, and casino analytics platforms.
• Ability to analyze player data, identify trends, and translate insights into actionable strategies.
• Excellent interpersonal and communication skills, with the ability to engage high-net-worth individuals.
• Strong presentation and relationship-building skills in both one-on-one and group settings.
• Highly organized with the ability to manage a portfolio of accounts and prioritize effectively.
• Ability to work independently while maintaining strong collaboration with cross-functional teams.
• Strong attention to detail and ability to manage sensitive guest information with discretion.
• Understanding of the Northeast gaming market, competitive landscape, and player behavior is preferred.
• Knowledge of gaming regulations, compliance requirements, and responsible gaming practices.
• Ability to adapt to a fast-paced, sales-driven environment with changing priorities.
• Proactive, results-oriented mindset with a focus on continuous improvement and performance.