Assistant Manager of Casino Operations

Responsibilities

• Maintains the highest standard of customer service in integrity in the Table Games department.
• Trains Dealers and Supervisors on proper policy, procedures and internal controls.
• Administers Evaluations, Performance Reviews and Merit Compensation within the established guidelines.
• Consistently implements all casino procedures relating to Table Games operations.
• Owns all projects or special assignments as assigned by the Casino Operations Manager.

Qualifications

• College Degree preferred
• Minimum of 5 years in a Supervisory or Management position
• Literate and fluent in English
• Strong, proven leadership skills
• Strong communication skills (written, verbal and presentation)
• Strong computer skills working with MSWord, MS Excel, SDS, STC and HETCMS
• Strong Guest Service skills
• Strong project management (managing execution) skills
• Professional attitude and consistently sets the proper examples
• Achieves excellent CSA results
• Achieves excellent turnover results
• Achieves excellent team member survey results (EOS / SFS)
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
• Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same

About the Role

Reports to and assists the Manager of Casino Operations in directly assuring a professional and financially productive operation.