Player Development - Executive Casino Host

Responsibilities

• Initiates phone contact with premium patrons to drive trips.
• Solves all high-end patrons' requests/disputes.
• Reconciles all comps outside of point redemption.
• Maintains a detailed record of premium patron comments.
• Handles all hotel upgrades for expected arrivals.
• Welcomes guests, provides exceptional customer service, encourages guests to enroll in the Capital Club.
• Develops relationships with VIP casino guests to ensure incremental visits.
• Captures complimentary, special services and hospitality for identified guests.
• Oversees, solicits and identifies new gaming guests for the players' club program.
• Meets and greets players on the casino floor, at special events and promotions.
• Responsible for the retention of existing guests.
• Arranges for special services related to top tier players.
• Answers all inquiries concerning the club and explains club benefits.
• Promotes the use of the club cards by approaching customers on the casino floor that are currently not using the card.
• Provides assistance in the completion of the club application forms.
• Maintains familiarity with the IGS System.
• Attends marketing functions as appropriate.
• Greets jackpot winners and offers publicity.
• Interacts with the Marketing Dept in hosting special events for identified guests.
• Works safely, following all established safety rules and regulations.
• Communicates effectively with co-workers, supervisors and guests.
• Follows all relevant policies and procedures.
• Provides exceptional customer service.
• Performs other duties as assigned.

Work Environment

• Must be available to work weekends, holidays, and nights as scheduled.

Additional Benefits

• Enjoy 30 consecutive days of free rides for new hires with DART and earn reimbursements via Delaware Commute Solutions.

Starting Compensation

$43,888