Casino Host - Player Development - Full Time

About the role

The Casino Host is responsible for providing outstanding guest services to the guests of the Ocean Casino Resort.

Responsibilities

• Promote Ocean Casino Resort's Loyalty Card by making contact with prospective members, explaining the benefits, and answering questions about membership through invitations, telemarketing techniques, email, and direct player contact.
• Actively pursue new Loyalty Card prospects and promote the benefits of the Loyalty Card program.
• Maintain a highly visible presence both on and off casino property, requiring professional behavior and appearance at all times.
• Devote significant time to being visible and available on the casino floor to meet and greet guests during individual visits and special events.
• Work with and support player development by meeting customers and attending to their needs.
• Provide outstanding guest service and assist casino management with conflict resolution.
• Support all marketing efforts including the Loyalty Card Center and Special Events as needed.

Essential Functions

• Exposure to casino-related environmental factors including secondhand smoke, excessive noise, and stress related to servicing customers in a high-pressure, fast-paced environment.
• Must be able to stand for an entire shift and move throughout the Casino/Hotel areas.
• Must be able to lift, push, or pull up to 25 pounds.
• Must be able to work holidays, weekends, flexible shifts, and/or unusual hours.

Requirements

• College degree preferred with an emphasis on Marketing, Business Administration, or equivalent field.
• Minimum of one (1) year of casino guest service experience, including but not limited to Player Development, Slots, or Table Games.
• One (1) year of hosting experience with an adequate customer following preferred.
• Excellent interpersonal, verbal communication, and sales skills required.
• Ability to effectively communicate in English.

Benefits

• Free meal on shift.
• Training & Development.
• Health Care Plan (Medical, Dental & Vision).
• Retirement Plan (401k).
• Life Insurance (Basic, Voluntary & AD&D).
• Paid Time Off.
• Free Parking.

Pay

Our cash compensation amount for this role is targeted at $45,000 annually. Final offer amounts are determined by multiple factors including experience and expertise and may vary from the amount listed above.