CashPro Service Product Manager II

About the role

The role of CashPro Service Product Manager II at Bank of America involves supporting and enhancing existing digital service capabilities, as well as delivering new features. This position requires a proactive, reliable, inclusive, and innovative individual who can manage multiple tasks, communicate effectively, and collaborate with global stakeholders.

Responsibilities

• Identify and create plans for product development, researching new capabilities, partnering with designers to define the user experience, and writing business requirements for technology cost estimation.
• Deeply understand CashPro product functionality, marketplace trends, and the competitive landscape, connecting with internal stakeholders to gather insights.
• Leverage data and metrics to inform business decisions, using reports to build business cases for initiatives, defining goals, and monitoring key performance indicators to track feature adoption and success metrics.
• Create and deliver presentations demonstrating CashPro Service features, cross-train to represent the broader CashPro organization in internal and external forums, and manage projects end-to-end through the product lifecycle.
• Manage projects end-to-end through the product lifecycle, bringing new capabilities to market, managing to timelines and budgets, maintaining close partnerships with technology teammates and vendors, and supporting weekend release activity as associated with product launches.
• Partner with Commercialization team post-launch to spread awareness and excitement of new solutions and increase adoption and penetration, and serve as the subject matter expert for all Service applications.
• Identify new opportunities for product enhancements and internal efficiencies, looking to challenge the status quo and inspire innovation.

Requirements

• Proactive and Reliable: A motivated self-starter with high attention to detail and ability to effectively manage a workload across competing priorities and stakeholders, working autonomously to deliver against set deadlines.
• Inclusive and Inspiring: A team player who values collaboration, celebrates shared success, and actively seeks and appreciates diverse thoughts and backgrounds.
• Authentic and Passionate: Highly engaged teammate whose intensity and intentions align and are enthusiastic about the work we are doing for our clients and in our communities.
• Innovative and Curious: Strategic thinker inspired to come up with out-of-the-box ideas and solutions, embracing change with a future-forward mindset, and looks to challenge the status quo.
• Appetite to work through complex challenges and project roadblocks, responding with the appropriate sense of urgency.
• Confident and Agile: Seeking strong communicators who value giving and receiving feedback, easily build relationships, and who are quick thinking, flexible, and always learning and sharing knowledge.
• Comfortable navigating a large organization to work through challenging projects and solve complex issues on behalf of clients.
• Direct experience with building digital service capabilities.
• Strong analytical skills.
• Fluency with AI technology and its applicability with the digital service experience.
• Strategic thinker, balanced with tactical execution skills.
• Ability to work on cross-functional, global teams across multiple time zones, fostering strong working relationships.
• Strong communicator with experience creating and facilitating presentations to educate internal and external audiences across all levels within an organization.
• Comfortable with public speaking, both in virtual and in-person events.
• Experience and success working with large, complex data sets, including Microsoft Excel formulas and pivot tables.

Qualifications

• Undergraduate degree required. Minimum: BS or BA degree.
• Desired: Deep background in Global Payments and Treasury Management/Cash Management, strong understanding of payments processing lifecycle for major payment types such as ACH, Wires, and Real Time Payments, direct experience with digitizing service and bank account management features, experience with Reporting & Data applications, product management and development, Agile development methodologies and supporting systems, knowledge and understanding of Tableau, experience with writing/reading/running SQL queries.

Skills

• Oral Communications
• Prioritization
• Product Management
• Product Marketing and Branding
• User Experience Design
• Digital Marketing
• Presentation Skills
• Product Design and Development
• Strategic Thinking
• External Resource Management
• Market Analysis
• Problem Solving
• Project Management
• Written Communications

Benefits

Bank of America offers a comprehensive benefits package designed to support the physical, emotional, and financial wellness of our teammates. This includes a range of health, wellness, and financial benefits, as well as opportunities for professional growth and development.

Pay

Compensation for this role is competitive and commensurate with experience.

Schedule

This position is available on a full-time basis with a standard 40-hour workweek.