CASHIER I

Job Requirements

• Greets customers, answers questions related to payment on services, provides information and assistance.
• Positive approach in interactions with customers and team members.
• Open and process daily mail to ensure accurate and timely processing of utility, tax and miscellaneous payments remitted to the city.
• Affirm all “signature required” mail is properly signed for and processed accordingly.
• Aid in importing online and IVR payments and posting drop box payments.
• Processes customer payments for utilities, taxes, CDBG loans, assessments, miscellaneous invoices, privilege licenses and waste works and other miscellaneous payments.
• Collects fees for inspection permits, returned checks, parking fines and other City remittances.
• Reconciles daily payment remittances to assure that money for deposit is allocated to proper accounts and/or tax types.
• Prepares required forms for daily deposits of cash, checks, money orders and credit card transactions for remittance to the bank.
• Provides services to customers in person and over the phone; and deals effectively and courteously with peers, departmental personnel, the public and outside agencies.
• Adheres to and follows safety rules. Reports on unsafe working conditions and behavior. Takes reasonable and prudent actions to prevent others from engaging in unsafe practices.

Maintaining Interpersonal Relationships

• Develops constructive and cooperative working relationships with others.

Cash Drawer Management

• Maintains “Cash Items” fund drawer.
• Ensures verification of signature/printed name, submission amounts, department and account numbers are accurate prior to processing.
• Maintains daily reports of cash processing.
• Reviews and submits reporting for next level approval/release.
• Maintains purchases and order log for Environmental Services roll out cart program.

Customer Service and Communication

• Communicates with tax collections specialist to facilitate accurate posting to proper tax year and account information.
• Posts payment to initiate the generation of refunds for overpayments.
• Maintains confidentiality of records and information.
• Monitors and maintains onsite records; prepares the required reports within their area of coverage.

Knowledge, Skills and Abilities

• Knowledge of customer service procedures.
• Knowledge of and ability to utilize processes, tools, and techniques for detecting, addressing, and preventing fraudulent situations.
• Knowledge of fraud detection and prevention.
• Knowledge of and the ability to recognize and be sensitive to the different perspectives and priorities of customers.
• Knowledge of processes and ability to retrieve and understand documents.
• Knowledge of operating computers and other standard office equipment.
• Knowledge of general banking and cashiering practices with exceptional working knowledge of debits and credits and general accounting skills is preferred.
• Ability to resolve and handle customer complaints, while making the best decision possible.
• Ability to balance cash register, verify cash register functions, make changes, and verify deposit reports.
• Ability to provide backfill responsibilities for the Cashier III position.
• Ability to research and resolve payment disputes.
• Ability to understand the necessity and value of accuracy and attention to detail; ability to process information with elevated levels of accuracy.
• Ability to manage multiple concurrent objectives, projects, or processes, making effective judgments as to prioritizing and time allocation.
• Skills in oral and written communication.

Physical Demands

• The work is light work which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Repetitive motion, sitting, standing, and walking.
• Substantial movements (motions) of the wrists, hands, and/or fingers.
• Required close visual acuity to perform activities like viewing a computer terminal; extensive reading.
• Ability to work additional overtime as needed.

Work Environment

• The work is typically performed in an office and outdoors.
• The employee is exposed to noise, dust, dirt, grease, and occasional cold or inclement weather.
• The work may require the use of protective devices, such as masks, goggles, or gloves.

Benefits

Benefits information can be found on the City's website https://mymarkiii.com/cityofrockymountnc/booklet/01.