Cashier Host-Copper Cactus Grill-On Call (Harrah's Ak-Chin Casino)

Responsibilities

• Proficient in the operating functions of cash register and micros computers for all food outlets.
• Maintains expected service levels, ensures all revenue is accurately handled and internal controls during system outages.
• Possess the ability to effectively communicate in a clear, professional and friendly manner with all guests and employees.
• Accurately manages and delivers comps to guests.
• Differentiate guest service and gives priority service to the appropriate tier leveled player during cash and seating transactions.
• Sets up and presents tables for guests to be seated prior to being seated.
• Presents an impressionable persona when greeting guests and during their departure.
• Presents customers their menu and informs and up-sells any specials/Chefs feature with enticing verbiage.
• Receives pertinent information and ensures accuracy of food orders for to-go items before delivery.
• Engages guests in conversation during seating and/or register transactions.
• Handles and solves any concerns and questions from guests.
• Acts as a role model to other employees and always presents oneself as a credit to Harrah’s and encourages others to do the same.
• Adheres to regulatory, departmental and company policies.
• Moves items from shelves to carts and transports them to assigned stations for restocking purposes.
• Observes all safety rules and regulations.
• Maintains designated working area clean and organized and assists in maintaining cleanliness of dining room.
• Records all tips collected from credit cards, comps, and room charges.
• Takes all appropriate actions to ensure quality and to reduce waste as directed by the Executive Chef.
• Maintains proper food levels to ensure that all guests receive high quality products as defined by company standards.
• Maintains a visible positive attitude and greets everyone with a smile and says their department signature greeting.
• All related jobs are performed in accordance with departmental and Caesar’s policies, practices and procedures as defined by the Executive Chef and the company standards of excellence.
• Able to accurately and quickly process all Cash/Credit and Comp transactions (where applicable).
• Able to appropriately reserve and manage guest bookings/reservations.
• Manages the flow of business and seats the restaurant in rotation regardless of business volume.
• Works closely with servers, bussers and management to ensure quality of food, the dining experience and guest satisfaction.
• Sets up accurately for accommodating large groups/parties.
• Keeps designated working area clean and organized, and assists in maintaining cleanliness of dining room, including host stand area, assisting buss person and servers as necessary.

Qualifications

• Three months’ previous experience as a Host/Cashier is preferred.
• A High School diploma or GED equivalent is preferred.
• Must be able to communicate in a clear and concise manner.
• Must be able to get along with co-workers and work as a team.
• Must present a well-groomed appearance.
• Must be able to read, write, speak and understand English.
• Must have speed and accuracy to maintain maximum efficiency.
• Must be able to tolerate areas containing secondary smoke.
• Must be able to work at a fast pace and in stressful situations.
• Must be able to respond to visual and aural cues.
• Must be able to stand on feet for prolonged periods of time.
• Must be able to maneuver around in a kitchen setting.
• Must be able to work on a computer for long periods of time.
• Must be able to work in a noisy environment.