Cash Receipts Technician

About the role

The Cherokee Metropolitan District is seeking a Cash Receipts Technician to join their team. This position involves processing and reconciling customer payments, supporting utility billing operations, and ensuring compliance with established policies and procedures.

Responsibilities

• Process utility payments, tenant deposits, ballfield and park reservations deposits, and miscellaneous payments for accounting staff.
• Balance and prepare cash drawers.
• Process various types of payments including cash, checks, credit/debit cards, and E-Box and Lockbox.
• Accurately post payment batches to customers' accounts.
• Reconcile all electronic payments; deposited remotely.
• Safe keep cash and checks for storage and deposit.
• Record daily payment receipts of all types.
• Process returned payments, adjustments, and payment arrangements.
• Maintain accurate records of all transactions and backup documents.
• Billing, Newsletter and Disconnects stuffing.
• Communicate with bank and billing system representatives.
• Help utility billing staff with messaging and disconnect day processes on delinquent accounts.
• Support customer service with escalated calls and billing inquiries.
• Research and correct discrepancies in customer accounts and/or payments.
• Aid in monthly closing processes and annual audits.
• Ensure compliance with internal controls, policies, and applicable regulations.
• Perform other duties as assigned.

Requirements

• High School Diploma or equivalent.
• 1 - 3 years’ experience in billing, cash handling, customer account processing, and/or accounting.
• Proof of U.S. Citizenship.

Qualifications

• Knowledge of basic accounting and cash handling principles; familiarity with billing operations.
• Proficiency in Microsoft Office, particularly Outlook, Word, and Excel.
• Ability to learn and use utility billing and financial software systems; preferred knowledge of MuniLink.
• High attention to detail and accuracy; excellent reconciliation and research skills.
• Strong sense of integrity and ethical behavior; manage confidential information with discretion.
• Excellent interpersonal and customer service skills, dealing with staff, customers, and general public professionally and tactfully.
• Knowledge of conflict resolution and public relations; sense of urgency to resolve issues.
• Strong problem-solving skills.
• Flexibility and excellent organizational and time management skills.

Benefits

• 100% Employee medical, dental and vision coverage (choice of plans).
• 75% Spouse and Dependent medical, dental and vision coverage (choice of plans).
• 457 deferred compensation retirement plan with 8% company contribution, no employee match required.
• 30-day vesting.
• 13 paid holidays.
• Paid vacation and sick leave.
• 1 Personal Day.
• Company vehicle for duty requirements.

Additional Information

This job posting is not intended to list every function of the position, does not constitute an employment agreement, and is subject to change. It is not intended to limit management's rights to assign, direct and control the work of employees under their supervision. Work is mainly performed indoors. Work does call for frequent standing and/or walking, possibly lifting, pulling, or pushing of items (seldom more than 40 pounds).

To ensure the safety of the public and reduce the risk for loss, background screenings and pre-employment drug testing are completed on applicants selected for employment. This position is subject to a screening process including but not limited to criminal history search, reference check, degree and employment verification, motor vehicle record check, and ongoing, random drug screening.

Interested applicants should submit an application, resume and letter of interest to Human Resources, no later than 5:00pm on the close date to careers@cherokeemetro.org. Applications are available online at www.cherokeemetro.org or by contacting frontdeskmailbox@cherokeemetro.org or Human Resources at careers@cherokeemetro.org. Applications are also available at the District’s office located at 6250 Palmer Park Blvd. Résumés will not be accepted in lieu of an application and applications submitted via job search websites do not satisfy the requirement to complete the application.

The Cherokee Metropolitan District is an Equal Opportunity Employer.