Cash/Player Services Representative

About the Role

The Cage/Player Services Cashier is responsible for the redemption of gaming tickets/TITOs, sports wagering vouchers, performing check cashing/cash advance transactions, and placing sports wagers for guests while assuring that guests have a favorable gaming experience.

Responsibilities

• Cash out customers, give correct change, and answer customer questions courteously and professionally.
• Place sports wagers and redeem sports wagering vouchers for cash.
• Accurately count and record assigned funds and make exchanges of funds throughout the shift.
• Ensure guests have a favorable gaming experience.
• Keep cash drawer balanced and impressed.
• Make exchanges with the vault as necessary.
• Verify and document personal identification information for check and cash advance transactions.
• Complete CTRs, W2Gs, and MTLs.
• Handle customer relations.
• Fill in as a Main Banker when necessary.
• Track and issue player cards for new and existing accounts.
• Redeem points from accounts for patrons for cash or prizes.
• Assist with weekly and large‑scale gaming tournaments, including registration.
• Greet busses, explain the casino, hand out coupon books, issue Oak Grove Players Cards, handle special coupons, and perform other related duties.
• Ensure the safety and security of guests and team members.
• Assist with promotions & special events setup/teardown, executions, and announcing.
• Perform other duties as assigned.

Qualifications

• High School Diploma or equivalent required.
• Six months cashiering or banking experience preferred.
• Ability to obtain and maintain a valid Virginia Racing License.

Physical Requirements

The employee is frequently required to sit or stand; walk; use hands to finger‑reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to lift, push, and pull up to 25 lb. The noise level in the work environment is usually moderate to loud, and the employee may be required to circulate throughout assigned areas, including the smoking area, while actively observing players and machine function.

Pay

Hourly Rate: $16.50

Schedule

Available to work when needed, including weekends, holidays, and nights.