Cash/Player Services Representative

About the role

The Players Club Representative at Rosie’s Gaming Emporium – Hampton is responsible for performing verifications on loose and bundled money, coin transactions, and check cashing. They also process jackpots, cash advances, and redeem valid gaming tickets for patrons.

Responsibilities

• Verifies transactions and processes cash, checks, and gaming tickets.
• Safeguards company assets and adheres to internal control policies and procedures.
• Maintains accurate records and prepares reconciliation reports.
• Monitors for fraud and counterfeit currency.
• Identifies valuable guests and gathers information through observation and service.
• Executes guest loyalty and relationship programs.
• Accurately performs data entry tasks related to Players Club memberships.
• Reports and updates Player accounts using a Player tracking database.
• Processes OTB transactions and taxable wins as required.
• Stocks inventory and utilizes promotion systems for reprinting guest promotional materials.
• Performs other duties as assigned.

Requirements

• High school diploma or equivalent.
• Cash handling and guest service experience preferred.
• Valid Virginia Racing Commission License required.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Knowledge of cash handling procedures, financial controls, and regulatory requirements.
• Proficiency with Microsoft Office Suite and cash management systems.

Qualifications

• Ability to formulate and communicate ideas.
• Physical requirements include standing, walking, sitting, reaching, climbing, stooping, kneeling, crouching, and crawling.
• May be required to lift and move up to 25 pounds.
• May work long hours, including nights, weekends, and holidays.
• Exposure to moderate to loud noise levels and potential exposure to smoke.

Skills

• Knowledge of cash regulations, compliance requirements, and best practices.
• Superior people skills and mature presence.
• Follows standard operating procedures and cash handling procedures.
• Maintains a well-secured cash inventory and workstation.

Benefits

CDG offers an inclusive and supportive work environment where employees can learn, evolve, and grow. The company celebrates diversity and innovation through mutual respect and collaboration.

Pay

$15.00 per hour

Schedule

Long hours, including nights, weekends, and holidays.