Cash/Player Services Representative

About the Role

Step into the action! As a vital part of the team, this candidate keeps the excitement going by handling every financial transaction with precision and flair — from cashing out gaming vouchers to exchanging chips for big wins. They ensure every dollar counts (literally!) and make sure all transactions are smooth, secure, and perfectly documented.

Responsibilities

• Performs check cashing, customer deposit and withdrawal transactions, makes change for guests, exchange chips, sports vouchers, or gaming vouchers for cash.
• Prepares customer jackpots, W2G, W9's and all other tax forms; services the Table Games Department with all appropriate tax forms.
• Issues slot counter checks when assigned to a front window.
• Posts all information in the casino accounting system.
• Accountable for all transactions and balances daily to assure accuracy.
• Prepares AML entries for compliance.
• Enrolls new members in the Players' Club and answers account questions; must have a thorough knowledge of the point system.
• May assist with promotional giveaways.
• Accepts occasional donations for charitable promotions.
• Accountable for obtaining a cash bank and reconciling sales.
• Must be knowledgeable on kiosk functions and promotions.
• Performs other duties as assigned.

Qualifications

• High School Diploma or equivalent.
• Must be able to obtain and maintain appropriate licensing from the Pennsylvania Gaming Control Board.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; ability to define problems, collect data, establish facts and draw valid conclusions.
• Intermediate PC skills with Microsoft Office experience required.

Physical Requirements & Working Conditions

• Noise level is moderate; exposed to smoke when on the casino floor and in the cage.
• Must possess good interpersonal skills, be organized, and be able to work in a fast-paced and demanding environment.
• Required to sit and stand for extended periods of time.
• Excellent dexterity of hands and fingers to use computers and handle vouchers, cash, and chips.
• Required to lift and carry up to 30 lbs.
• Must be able to talk and hear to ensure proper communication.
• Strong vision skills required, including close vision, peripheral vision, and ability to adjust focus.

Benefits

• Health insurance (including Vision and Dental) the first of the month following 30 days of employment for regular FT Team Members.
• Accrual of Paid Time Off for FT and PT.
• 401k with Company Match – 100% vested at sign up.
• Company Stock Purchase Plan.
• Team Member Engagement.
• Team Member Referral Plan.

This response is AI-generated, for reference only.